Overview

OnPoint Medical Group is searching for an outstanding Patient Financial Specialist to join our team! Come join a great group of medical professionals as our network continues to grow! OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible. Our "Circle of Care" has one primary goal - to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands. Position Summary The Patient Financial Specialist plays a key role in supporting the financial health of the organization by managing patient collections, payment plans, bankruptcy accounts, and coordination with contracted collection agencies. This position requires strong attention to detail, professionalism, and a patient-centered approach when working with sensitive financial information. Essential Duties and Responsibilities The following duties are representative of the position and may be modified as business needs evolve. Patient Financial & Collections Responsibilities Contact patients regarding outstanding balances and establish, manage, and monitor payment plansUpload, maintain, and manage patient accounts within contracted collection agency softwareResolve and manage patient disputes related to collectionsWork directly with contracted collection agencies to support account resolutionHandle credit card disputes related to patient accounts Bankruptcy Management Manage and track bankruptcy accountsMaintain and update bankruptcy cases within the Athenahealth practice management system Compliance & Administrative Responsibilities Adhere to all OMG policies and procedures, including HIPAA, OSHA, and PCI DSS requirementsMaintain strict confidentiality, privacy, and data security standardsWork within the Billing Compliance Plan and established billing guidelinesPerform other administrative duties as assignedMaintain a clean, organized, and professional work environmentDeliver faxes and documentation to billing department staff as needed Qualifications Minimum Education and Experience High School Diploma or equivalentStrong computer skillsMinimum of 5 years of healthcare collections experienceMinimum of 2 years of billing experience Preferred Education and Experience Some college coursework (medical, business, or accounting focus preferred)Bilingual (preferred)EMR experience, preferably Athenahealth practice management system Customer Service Excellence Provide exceptional customer service aligned with the clinic's mission and valuesInteract with patients and families in a courteous, respectful, and professional mannerMaintain patient confidentiality in accordance with HIPAA and organizational policiesFollow proper chain of command for patient concerns or complaints Required Skills and Abilities Language Skills Ability to effectively communicate information and respond to questions from patients, staff, and management Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals Reasoning Ability Ability to define problems, collect and analyze data, establish facts, and draw sound conclusions Aptitudes and Temperament High energy with the ability to adapt to changing workloads and prioritiesStrong decision-making skills based on facts and dataDemonstrates compassion, quality, loyalty, and conscientiousnessAbility to build and maintain effective working relationships with patients, families, and staff Supervisory Responsibilities This position does not have supervisory responsibilities Job Elements / Working Conditions Regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hearO