Overview

Description Full Time Patient Engagement Coordinator - Effingham, NH At Granite Recovery Centers, we do things differently. Our workforce are not just employees, they are members of a large, diverse, mission and values driven family who are collectively committed to changing and saving lives affected by addiction. We celebrate being an Employer of Choice committed to providing a recovery friendly and equal opportunity workplace. This position will provide support to patients of the Residential Treatment Facility throughout their treatment. The Patient Engagement Coordinator (PEC) is responsible for engaging patients on a daily basis by providing activity services, crisis intervention, and connecting with the various interests of the patient as a means of engagement. All interactions will be documented in the patients EMR. PECs help guide the patient in appropriate behaviors, active participation in treatment and reflection on the benefits of their participation in programming. They encourage patients to attend all groups, medical appointment, and clinical appointments. Essential Job Functions Responsible for completing EMR notes during the proper shift location. This should be completed in a clear and timely manner. Ensure patients are acting appropriately and respectfully during groups and are not leaving groups for unexcused reasons. If a patient does leave, their name should be removed from the attendance sheet unless they have attended the majority of the group and/or had an appointment. Review patient handbook and assist in orienting patient to the program Provide educational and support groups for patients Assist with the transport of PHP patients to off-site activities Provides individual support to detox patients by meeting with them on a daily basis, reviewing programming requirements and expectations, and providing concierge service to help engage detox patients in the program. Assist with AMA (Against Medical Advice) discharge rescues Available to patients for crisis intervention Will practice individualized coping skills with patients Assist clinical department in the planning and execution of all engagement activities throughout the month Document on a weekly basis the number of patients with whom they intervened; noting the number of patients who left AMA and the number of patients who were successfully retained in treatment. Provides services based on specific skill set to engage patients For example, Personal Trainers will provide services surrounding physical fitness activities; a skill set of arts and music will provide engagement activities surrounding these modalities; a skill set of gardening will engage patients in creating and tending to the onsite garden. Coordinates activity services based on individualized skill set Patient Engagement Coordinator who are assigned concierge care will assist with crisis intervention with patients and be engaged with the community to promote positive interactions, decrease AMA potentials with patients and provide additional attention to those patients who are struggling with engagement in treatment. This will include services such as assisting patients with getting to groups, meeting their appointments, join in on campus activities and attempt to remove barriers to treatment for patients. Minimum Qualifications High school diploma or GED Ability to work in and adapt the culture of a multi-cultural, community-based organization Commitment to maintain confidentiality Understanding of the Agency's mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances Previous experience working with substance abuse and co-occurring disorders preferred Employment contingent upon clear UDS and criminal history record Good inter-personal skills. Ability to lift supplies up to 25 lbs. to waist height. Must be able to ascend and descend up to three flights of stairs throughout the course of a normal workday. Skill set and/or certificat