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Patient Advocate

Date Posted: Jun 25, 2026

Job Detail

  • location_on
    Location United States of America
  • desktop_windows
    Job Type: Remote
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Department Head
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: Female
  • school
    Degree: Non-Matriculation
  • calendar_month
    Apply Before: Aug 24, 2026

Job Description

Overview

The Patient Advocate at Cedar serves as a vital liaison between patients and healthcare providers, supporting patients through live chat, phone, and email communications. This role involves managing the medical billing process, responding to patient inquiries, and resolving billing issues, all while aiming to deliver a pleasant healthcare experience.

Key responsibilities

  • Manage 60-80 incoming and outgoing patient calls regarding medical bills
  • Utilize the Cedar platform for inbound chats and phone calls
  • Run and follow through on escalations to healthcare providers
  • Lead the payment posting process and follow up on defaulted payments
  • Follow up with insurance and third parties
  • Meet individual and team metrics related to satisfaction and collections

Required skills

  • 2-3 years of customer service experience in a call center
  • 1-2 years of medical billing or related healthcare experience
  • Experience with electronic medical record systems (e.g., Epic, Athena, eClinicalWorks)
  • Proficiency in Google Suite
  • Strong verbal and written communication skills
  • Attention to detail and problem-solving skills
  • Ability to work flexibly and adapt in a changing environment

What the company offers

  • Competitive hourly pay range of $19.47 - $21.64
  • Unlimited PTO for vacation and personal days
  • 16 weeks paid parental leave with health benefits
  • Diversity initiatives and employee resource groups
  • Competitive pay and health benefits starting from the first of the month
  • 100% 401(k) contribution match up to 3% of annual compensation
  • Access to mentorship and learning resources

Company Overview

United States of America

Cedar is dedicated to making healthcare more affordable and accessible through data science and smart product design. The company aims to enhance patient experiences in healthcare finance by moving away from a one-size-fits-all approach. With a focus... Read More

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