Job DescriptionJob DescriptionMedical Customer Service RepresentativeLocation: Onsite in Kearney, NESchedule: Various shifts availablePay: $17-$24 per hour (dependent on experience)Benefits: This position is eligible for medical, dental, vision, and 401(k).Job DescriptionThe Patient Access Specialist will support the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, insurance verification, registration, and financial clearance while delivering excellent customer service.This position is ideal for someone with healthcare registration, scheduling, insurance verification, or patient access experience. Candidates without healthcare experience may also be considered if they bring strong customer service experience from retail, food service, hospitality, call center, or other fast-paced customer-facing environments and are motivated to build a long-term career in healthcare. Key ResponsibilitiesGreet and assist patients in person and over the phoneSchedule, reschedule, and confirm patient appointmentsRegister patients and maintain accurate demographic informationVerify insurance eligibility, benefits, referrals, and authorizationsCollect co-pays, deductibles, and outstanding balancesExplain financial responsibilities and payment options to patientsObtain required consent and privacy documentationCoordinate with providers, nurses, and insurance companies to support patient careMaintain compliance with HIPAA and organizational policiesUtilize electronic medical record (EMR/EHR) systems such as Epic or CernerRequired SkillsStrong customer service and communication skillsAttention to detail and data accuracyAbility to multitask in a fast-paced healthcare environmentKnowledge of insurance verification and medical terminologyBasic computer and EMR system proficiencyProblem-solving and conflict-resolution abilitiesQualificationsHigh school diploma or GED required1+ year of recent experience in one of the following is required: healthcare, customer service, retail, food service, hospitality, call center, or another fast-paced customer-facing environmentMust have recent experience working directly with customers, patients, clients, or guestsHealthcare registration, scheduling, patient access, insurance verification, or prior authorization experience is strongly preferredCandidates without healthcare experience may be considered if they have strong recent customer service experience and are interested in building a career in healthcareBenefitsThis position is eligible for medical, dental, vision, and 401(k)Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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