Overview

Partner Referral Manager Partner Referral Manager (Full-Time In-Office) Location: Ogden, UtahDepartment: Partner RelationsReports To: Executive DirectorEmployment Type: Full-Time / ExemptCompensation Range: $80,000-$105,000 annually (DOE) About the Role Lowe Law Group is seeking an experienced and relationship-focused Partner Referral Manager to lead our Referred-Out Partner Relations team. This role oversees the day-to-day operations of the firm's outbound referral function, ensuring cases are strategically placed with trusted partner law firms while delivering an exceptional experience for both clients and referral partners. The Partner Referral Manager leads a team of referral professionals, supports the continued development of our national referral network, and works closely with the Executive Director to improve operational efficiency, partner performance, and overall referral outcomes. This is an ideal opportunity for someone who enjoys leading people, building professional relationships, improving processes, and creating scalable systems that support long-term growth. What You'll Own As the Partner Referral Manager, you'll oversee the firm's Referred-Out function and provide leadership to the Partner Referral team. Key responsibilities include: Leading, coaching, and developing the Partner Referral Consultant and Partner Referral SpecialistsManaging the day-to-day operations of the Referred-Out department and ensuring work is completed accurately and efficientlyServing as the primary escalation point for complex partner, client, and referral issuesBuilding and maintaining strong relationships with referral partner law firmsMonitoring partner performance, referral activity, and workflow to ensure timely, high-quality serviceCollaborating with the Executive Director to identify opportunities to strengthen and expand the firm's referral networkEvaluating partner relationships and recommending improvements to partner quality, responsiveness, and overall network performanceWorking closely with Legal Team, Intake, Operations, and Accounting to ensure seamless coordination of referred-out mattersIdentifying operational improvements that increase efficiency, accountability, and scalabilityMaintaining accurate reporting and helping ensure department goals and performance expectations are achieved What We're Looking For This role is best suited for someone who brings: Proven leadership and team development experienceExceptional relationship-building and interpersonal skillsStrong verbal and written communication abilitiesThe ability to build credibility with attorneys, law firms, and other professional partnersExcellent organizational skills and attention to detailSound judgment, initiative, and problem-solving abilitiesA collaborative leadership style focused on accountability and continuous improvementThe ability to manage multiple priorities in a fast-paced environment Education & Experience 3-5 years of leadership experience in relationship management, legal operations, business development, account management, or a similar professional services environmentExperience supervising or mentoring employeesExperience managing external business relationships or strategic accountsPersonal injury, legal services, or referral-based business experience strongly preferredBachelor's degree or equivalent professional experience preferred What Success Looks Like The Referred-Out team operates with consistency, accountability, and professionalismPartner law firms receive exceptional communication and supportReferred-out cases are handled accurately, efficiently, and with strong follow-throughReferral workflows are organized, scalable, and continuously improvingStrong collaboration exists across Partner Relations, Legal Team, Intake, Operations, and AccountingPartner performance is actively monitored, and opportunities to improve the referral network are consistently identified Physical & Work Requirements Primarily office-based position wit