Overview

Frontline SupervisorThis is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.Essential FunctionsServes as a champion for FedEx's Safety Above All Culture and supports all related initiativesManagement responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivityPlans, organizes, staffs, directs and controls specific day-to-day operationsResponsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve resultsLeads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basisParticipates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and mattersParticipates in the development of and responsible for administering company safety strategies and programsInvestigates, resolves and/or escalates customer service issues, as appropriateResponsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safetyMentors and develops critical skill sets for new and/or less-experienced Operations SupervisorsAdapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional mannerPerforms other duties as assignedMinimum EducationHigh school diploma or GED required; Bachelor's degree preferred.In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degreeBachelor's Degree (preferred).Minimum ExperienceSix (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.Knowledge Skills and AbilitiesAbility to inspire a shared vision and empower and motivate a teamDemonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groupsProven ability to apply sound business judgment to establish and accomplish goalsVerbal and written communication skills necessary to communicate with various audience levels and group sizesAbility to effectively provide employees instruction on process and practiceAbility to read, interpret and draw conclusions from numerical data and written informationSoftware skills, including use of Microsoft Office software and web-based applicationsAbility to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applicationsAbility to mentor