Overview

Job DescriptionJob DescriptionRemote Work from Home!Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.Purpose:The customer service representative is responsible for answering inquiries and obtaining information for clients, customers, and interested parties. The representative will also serve as a contact for the customer service inbox for general inquires and assist with client system administrative activities. Specific Duties and Responsibilities:Hours 11:30 to 8:00PM ESTAnswer telephone, screen and direct calls Provide foreclosure related information to callersReview and respond to client requests in a professional and timely mannerReply or forward general customer service emailsCommunicate with team members and clients regarding inquiries within the client systemsCreate/Delete/Reset Client system loginsExtensive communication with clients and borrowers via phoneBasic Requirements:Associated Degree Required, Bachelor's Degree PreferredLaw firm or call center experience preferredMust possess excellent ability to communicate with all clients Knowledge of computers and relevant software applicationsKnowledge of customer service principles and practices Professional Personal PresentationOverall positive attitude and willingness to adapt to changeMust possess the ability to demonstrate a sense of urgency in appropriate situationsGeneral Competency Factors: Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.Must possess strong written and verbal communications skills.Must provide excellent customer service to internal and external customersIdentifies and solves issues in a timely manner.Must be a team player and willing to help others in their department whenever necessary.Must be extremely organized and be able to multi-task.Conscientious with respect to work completion, deadlines, time management and attendance.Takes initiative in face of obstacles and identifies what needs to be done and takes action.Demonstrates commitment to Firm's vision, mission, and core values.Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.Develops professional relationships and builds rapport with others.Overall good work ethic and willingness to adapt to change.In addition to remote work for most positions, we offer a comprehensive benefit program including: Company Paid Life and Disability Insurance plans Medical, Dental and Vision Plans with Prescription coverage401K Retirement Savings PlanFlexible scheduling (within reason, depending on position)Generous PTO plan for all full-time employeesFull equipment station at no cost for remote employees, including dual monitorsEmployee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeingWellness programs and employee discountsLearning and development training opportunities for both personal and professional growthAnd so much more!Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment,