Overview As an Operations Research Engineer in the Workforce Management stream, you will build optimization capabilities for large-scale contact center planning and scheduling. You'll translate business rules into solvable models and deploy a production-grade optimization engine that supports staffing, coverage, and efficiency. You work with product, architects, and engineers to deliver scalable, low-latency decision services for enterprise workloads. Your work shapes how median and peak demand are met with reliable, data-driven schedules. This role offers the chance to influence global WFM outcomes within a performance-driven culture. Compensation / Benefitsculture of Relentless Performancecompetitive pay and benefitsremote work / Work From Anywhereprofessional development opportunitiesinternal mobility and mentorshipglobal impact and inclusion ResponsibilitiesResearch, design, and develop optimization models for contact center workforce planning, scheduling and resource allocationDesign and implement the schedule optimization engine using OR-Tools/CP-SATOwn the constraint model end to end: formalize business rules into a solvable modelBuild production-grade solver as a service within the WFM platform meeting latency targetsDefine and validate schedule quality metrics and instrument production monitoringBuild and validate optimization algorithms for performance, scalability, and accuracyCollaborate with architects and engineering teams to integrate models into an enterprise-grade enginePartner with workforce-planning and real-time-analyst stakeholders to ensure operational usabilityCommunicate methodologies and results to engineering and business stakeholders Key requirements6+ years of experience in designing and implementing optimization solutions in productionHands-on experience with OR-Tools CP-SAT or comparable solverStrong foundation in linear/integer/stochastic optimizationExperience modeling and solving workforce or resource scheduling problemsExperience with large datasets and large-scale optimizationProficiency in Java, Python, or C++Ability to translate complex business requirements into mathematical modelsStrong software engineering skills for production-ready services and validation frameworksStrong analytical, problem-solving, and communication skillsstrong communicationcollaborationproblem-solvingOR-Tools (CP-SAT)linear programminginteger programming
Not specified in the original listing.
Not specified in the original listing.
