Overview As an Operations Manager in PNC's Midland Sub-Servicing Administration, you lead a team of Loan Administrators to ensure accurate payment processing, reporting, and reconciliation while coordinating with external Primary Servicers. You drive process improvements, manage risk, and align operations with the bank's customer-centric goals. This role combines people leadership with cross-functional collaboration to deliver compliant, efficient servicing operations. You will shape day-to-day execution with strategic direction and contribute to resilient, scalable processes. Compensation / Benefitsmedical/prescription coverage with HSAdental and vision optionslife insurance (employee and family)short/long-term disability401(k) with company matcheducational assistance and wellness program ResponsibilitiesExecute operating plan and translate strategy into actionable plans for the teamManage supervisors and individual contributors to reach targetsResolve exceptions and escalate issues when neededProcess and reconcile transactions per policies and risk controlsCoordinate with external Primary Servicers and internal departmentsCoach and develop team members; lead staff meetingsProvide consultation to service partners and customersIdentify and implement process improvements; contribute to SOPs and policy enhancementsMonitor quality, compliance, and risk mitigation; ensure procedures are complete and accurate Key requirements5+ years of related experienceAt least 2 years of supervisory experienceExperience with payment processing, remittance, reconciliation, and servicing operations (implied)Ability to manage risk, compliance, and business resiliency activitiesBachelor's degree not required; equivalent experience consideredAccountabilityEffective communicationsProblem solvingProcess managementStandard Operating Procedures (SOP)Risk mitigation strategies
Not specified in the original listing.
Not specified in the original listing.
