Overview

Description: Scale Bank is looking for a collaborative, hands-on manager to drive operational excellence and deliver an exceptional client experience!POSITION SUMMARY: This role is a working manager, responsible for providing oversight and direction for the Bank's back-office deposit and payments operations team while also contributing directly to daily processing, ensuring consistent workflow, accurate execution, and strong service levels. The position partners closely with other departments to support new products, system enhancements, and cross-functional initiatives while ensuring operations remain compliant with applicable laws, regulations, and Bank policies.THIS ROLE IS ACCOUNTABLE FOR:Efficient and effective operationsDriving operational excellence and continuous improvement cultureOperational risk mitigation and controls and adherence to standardsLeadershipAccountability/ResponsibilitiesEfficient and effective operationsOversee and participate in daily operations of deposit operations team, business services, and mortgage warehouse operations function.Support and engage employees to address problems and remove roadblocks that impact client experience and productivity.Ensure positive customer experience.Driving operational excellence and continuous improvement cultureUnderstand each product and processes and seek process changes/improvements to support efficient processing.Review work processes and guide the team to identify changes that can leverage technology for improved efficiency and effectiveness.Ensure process and procedure manuals are maintained and updated.Lead continuous improvement culture and serve as a role modelOperational risk mitigation and controls and adherence to standardsEnsure all client interactions and transactions comply with relevant laws, regulations, and company policies.Conduct regular quality checks to identify and mitigate risks.Establish processes and procedures to effectively manage and track quality control, reduce exceptions, and ensure proper compliance with laws, regulation, and Bank policy.Provide training and resources to the team to ensure procedures adhere to policy; work is consistent with guidelines; and collaborate with other departments to mitigate risk.LeadershipDirectly supervise approximately 8 exempt/non-exempt employeesSet expectations and deliver results for area of responsibility, foster the bank's culture, and create a great place to work.Promote a culture of high performance and continuous improvementMonitor staff performance, conduct annual reviews, develop goals for individuals, assign accountabilities, set objectives.Team Accountabilities:Delighting my customersGiving my allCreating a great place to workMaking improvementsKeeping us compliantOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements: EDUCATION, EXPERIENCE AND SKILLSBachelor's degree or equivalent experience required5+ years of relevant experienceProven leadership ability with a track record of driving team performance and business resultsKnowledge of banking products and regulations preferred, including ACH/NACHA, Fedwire, check/UCC, positive pay, and remote depositStrong analytical and problem-solving skills with the ability to make sound recommendations based on dataExcellent verbal and written communication skills; able to effectively engage diverse audiencesProcess improvement mindset with the ability to identify inefficiencies and drive continuous improvementStrong project management skills, including planning, prioritization, and resource managementCreative thinker who can develop innovative solutions and achieve shared goalsTeam-oriented leader who fosters collaboration, accountability, and resultsCompensation details: 00 Yearly SalaryPI08bbcd36a5-