Overview

Onsite Service Technician IUS-OR-TroutdaleJob ID: 34575Type: Full-Time# of Openings: 1Category: Field ServiceOR - Troutdale - AmazonAbout the Role Spotting a solution and fixing a problem is a tremendous technical skill. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA-an innovator in technology, solutions, and services-wants to meet you. We're looking to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to assist our valued customers with the basic technical expertise of Canon-supported products.Your Impact On-Site Field Service Technician Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays)Each schedule includes one weekend dayBonuses paid on weekendsShift differentials for night shiftsTraining occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-SaturdayDiagnose basic mechanical, software, network, and system failures using established proceduresService and repair designated equipment to Canon standards and specificationsMaintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnosticsMeet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenanceAccurately maintain all technical information, field service reports, expense reports, and Canon property assignedProvide guidance to less experienced technicians and manage technical information responsiblyResolve escalated technical or customer service issues as requested across assigned territories About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements? Hold a High School diploma or equivalent experience required. Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. Ability to travel (valid driver's license and acceptable driving record necessary). Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). We are providing the anticipated base salary range for this role: $19.00-25.49 Hourly. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a te