Overview

Job Title: Onsite Print Administrator Location: Fresno, CA Duration: Contract - 24 months Pay Range: $22.01/hr $28.82/hr (W2) Job ID: 410190 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Field Technical Support Consultant II (Onsite Administrator - Print, OSA Level II) to join our dynamic team. The ideal candidate will have strong experience in onsite print device support, consumables management, incident resolution, and customer-facing technical service and a proven ability to resolve technical issues independently, meet service-level targets, and drive customer satisfaction. Responsibilities: Apply technical knowledge to operate assigned technology areas with moderate risk and complexity, including print devices and related software. Monitor systems to detect performance issues and resolve technical problems using established protocols and procedures. Resolve most incidents independently and collaborate with team members on complex or cross-technology issues. Identify incident trends, potential escalations, and alert management proactively while managing customer expectations. Conduct routine installations, configurations, and device integrations per standard protocols, including scripted change activities. Provide responsive customer service, addressing service, product, and technical inquiries to ensure satisfaction. Maintain daily production goals and meet contract-required response times while adhering to incident, change, and problem management processes. Align work with operational strategy and support process improvements to standardize global practices. Protect data confidentiality and follow established standards and policies. Manage small projects or programs and provide input to account delivery decisions as assigned. Onsite Administrator (OSA) Level II Duties: Manage consumable inventory and ensure adequate supplies at customer sites. Replace toner, consumables, and paper; clear paper jams; and perform initial troubleshooting. Assist end users with device functionality and coordinate with HP software-branded support as needed. Collect usage pages per device and swap devices with spares as required. Report customer dissatisfaction to CSM/SDM promptly. Required Skills & Qualifications: Broad knowledge of HP products and services, with core competencies in OS, networking, and HP applications. Ability to diagnose and resolve incidents, identify trends, and execute standard changes. Effective communication skills with technical audiences and first- and middle-level management; active listening and audience-aware messaging. Problem-solving skills with proactive and reactive approaches; ability to set priorities and propose practical solutions. Basic project management and analytical skills; ability to suggest operational efficiencies. Education: High School Diploma/GED or higher, or commensurate experience. Experience: Typically 2-5 years in related work, preferably maintenance or quality, or similar technical field. Preferred Skills: Experience in customer-facing onsite support at enterprise or public-sector locations. Familiarity with ITIL-aligned incident, change, and problem management processes. Role Specifics Work location: Full time at the customer site in Fresno, CA. Daily onsite presence is required. Dress code: Business Casual. Client interface: Yes. Overtime: No. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A suppo