Overview

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.RESPONSIBILITIESEssential Job Functions: 60; 60; 60; 60; 60; 60; 60;Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. 60; 60; 60; 60; 60; 60; 60;In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. 60; 60; 60; 60; 60; 60; 60;Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. 60; 60; 60; 60; 60; 60; 60;In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. 60; 60; 60; 60; 60; 60; 60;E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. 60; 60; 60; 60; 60; 60; 60;Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. 60; 60; 60; 60; 60; 60; 60;Adhere to local, state, and federal laws, food safety procedures, and company guidelines. 60; 60; 60; 60; 60; 60; 60;Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. 60; 60; 60; 60; 60; 60; 60;Read and follow directions given in the note section 60; 60; 60; 60; 60; 60; 60;Ensure quality and freshness of all items chosen 60; 60; 60; 60; 60; 60; 60;Communicate with customers via a portable phone and respond to calls in a professional and timely manner 60; 60; 60; 60; 60; 60; 60;Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars 60; 60; 60; 60; 60; 60; 60;Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. 60; 60; 60; 60; 60; 60; 60;Process the orders through the point of sale (POS) system 60; 60; 60; 60; 60; 60; 60;Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock 60; 60; 60; 60; 60; 60; 60;Maintain organization and cleanliness of staging areas and equipment 60; 60; 60; 60; 60; 60; 60;Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor 60; 60; 60; 60; 60; 60; 60;Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair 60; 60; 60; 60; 60; 60; 60;Perform required opening and closing procedures 60; 60; 60; 60; 60; 60; 60;Assist in training new e-Commerce team members 60; 60; 60; 60; 60; 60; 60;Meet/exceed productivity standards 60; 60; 60; 60; 60; 60; 60;Ability to work cooperatively in high paced and sometimes stressful environment. 60; 60; 60; 60; 60; 60; 60;Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. 60; 60; 60; 60; 60; 60; 60;Ability to act with honesty and integrity regarding customer and business information. 60; 60; 60; 60; 60; 60; 60;Ability to follow directions and seek assistance when necessary to resolve customer and business issues. 60; 60; 60; 60; 60; 60; 60;Provide supQUALIFICATIONSMinimum Position Qualifications:Ability to work without supervisionAbility to read shelf tagsBasic math skills (i.e., counting, addition, and subtraction)Excellent oral/written communication skillsDesired Previous Experience:Any experience as a personal shopper or in a production oriented or warehouse