Overview

Job DescriptionJob DescriptionHussle is hiring an Onboarding Manager to own the successful launch and implementation of new and expansion customers onto the platform. This role is responsible for turning signed contracts into fully deployed, adopted, and revenue-generating customers.This is not a passive project management role. This person is accountable for speed to launch, quality of implementation, and early-stage adoption signals that directly impact retention and expansion.The Onboarding Manager sits at the intersection of Sales, Product, Engineering, and Customer Success and is responsible for ensuring every customer goes live with a clear path to activation and growth.Requirements1. Customer Implementation & Launch OwnershipOwn end-to-end onboarding for new customers from contract signature through launchDefine and manage project timelines, milestones, and deliverablesDrive customers to launch within defined timeframes (typically 30-90 days)Ensure all core components are configured: branding, content structure, integrations, user provisioning2. Cross-Functional Project LeadershipAct as the central point of coordination across:Sales (handoff + expectations)Product / Engineering (integrations, builds, timelines)Customer Success (post-launch ownership)Identify risks early and proactively remove blockersMaintain clear communication internally and externally3. Adoption-Focused Onboarding StrategyDesign onboarding plans that drive:Provisioned Active user conversionEarly field engagement (sharing, content usage, training completion)Guide customers on best practices for:Content structure (Vaults / Media / Learn)Communication strategyLaunch campaigns to drive field adoption4. Integration & Technical CoordinationOversee integrations with customer systems (back office, SSO, APIs, etc.)Translate technical requirements into actionable plans with engineeringEnsure data accuracy, continuity, and system alignment5. Customer Enablement & TrainingLead onboarding calls, trainings, and launch readiness sessionsEquip customers with a clear operating model for HussleEnsure stakeholders understand how to drive adoption internally6. Documentation & Process StandardizationBuild and refine onboarding playbooks, templates, and workflowsImprove time-to-launch and onboarding consistency across customersCapture feedback loops to improve product and onboarding experienceRequired Experience2+ years in Implementation, Onboarding, or Project Management rolesExperience working with SaaS platforms, preferably in:Enablement toolsCRM / MarTech / SalesTechDirect sales or field-driven models (strong plus)Proven ability to manage multiple concurrent projectsStrong ability to drive timelines and hold stakeholders accountableExperience working cross-functionally with technical teamsBenefitsCompensation & Financial UpsideCompetitive base salary with performance-based bonus tied to onboarding outcomes (launch speed, adoption, customer success)Clear path for advancement into senior implementation, customer success, or revenue leadership rolesDirect visibility into impact on revenue, retention, and expansion401k MatchingHealth & WellnessMedical, dental, and vision coverageAccess to mental health and wellness resourcesIn-Office EnvironmentCollaborative, high-performance office environment designed for speed and executionDirect, in-person access to leadership across Sales, Product, and Customer SuccessFaster decision-making and tighter alignment across teamsTeam-driven culture with regular working sessions, white-boarding, and live problem solvingCareer Growth & DevelopmentOpportunity to build and scale onboarding systems in a high-growth environmentDaily exposure to cross-functional decision-making and strategic initiativesAccelerated learning through proximity to leadership and real-time execution