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Office & Csr Manager

Date Posted: May 17, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Quincy, Massachusetts, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

Join Trust 1 Services as an Office Manager, a key leadership role focused on keeping operations running smoothly in a fast-paced, customer-centered environment. You will oversee the office team, manage customer service representatives, and handle internal processes to enhance efficiency and satisfaction across the organization.

Key responsibilities

  • Lead and inspire the office team for seamless daily operations
  • Oversee customer service representatives and support customer satisfaction
  • Manage office facilities to ensure an organized and efficient workspace
  • Coordinate with the Lead Specialist team to improve operational efficiency
  • Handle customer escalations with empathy and professionalism
  • Implement and maintain internal systems for better workflow and communication
  • Develop and execute office policies aligned with company goals and values

Required skills

  • 3+ years of experience in office management or operations
  • Experience supervising customer service employees
  • Strong organizational and multitasking skills
  • Proven leadership and team accountability
  • Excellent communication and interpersonal skills
  • Experience in handling customer service issues
  • Familiarity with CRM systems and office technology
  • Strong problem-solving skills
  • Attention to detail and ability to manage multiple priorities
  • Experience in HVAC or plumbing industry is a plus
  • Familiarity with ServiceTitan software is beneficial

What the company offers

  • Health insurance (Blue Cross Blue Shield)
  • 100% paid dental, vision, and life insurance
  • 401(k) with 4% company match
  • 120 hours of PTO from day one
  • Pet insurance
  • Extensive training and paid birthday off
  • Monthly recognition and rewards
  • Supportive leadership environment
  • Non-corporate atmosphere focused on teamwork and growth
  • Real growth opportunities for employees

Skills Required

Company Overview

Trust 1 Services
Quincy, Massachusetts, United States of America
1 Current Jobs Openings

Trust 1 Services has been making bad days better since 2018. We're a local Quincy-based HVAC and plumbing company built on one idea: take care of customers like family, and take care of our team the same way. We've grown fast - fast enough to land on... Read More

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