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Office Coordinator

Date Posted: Jun 26, 2026
Yearly: £ - £
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Job Detail

  • location_on
    Location Miami, Florida, United States of America
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 24, 2026
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Job Description

Overview

The Office Coordinator at Weathertrol plays a vital role in the HVAC Service Division by coordinating service calls, supporting field technicians, and maintaining administrative workflows. The position requires a strong focus on customer service to ensure efficient daily operations.

Key responsibilities

  • Schedule and dispatch HVAC service technicians for calls, maintenance, and emergencies
  • Monitor technician schedules and adjust based on priority and workload
  • Serve as the primary contact between field technicians and customers
  • Track service call progress and ensure timely completion
  • Answer incoming calls and respond to service requests professionally
  • Create and manage service tickets and work orders
  • Communicate appointment confirmations, updates, and delays to customers
  • Resolve basic customer concerns and escalate issues when necessary
  • Maintain accurate records of service calls and customer data
  • Process service reports, timesheets, and technician documentation
  • Assist with invoicing preparation and coordination with accounting
  • Maintain filing systems for both digital and physical service records
  • Coordinate equipment needs with warehouse or vendors
  • Support technicians with job information and directions
  • Track technician time, attendance, and daily activity logs
  • Generate daily and weekly service reports and monitor KPIs
  • Identify scheduling inefficiencies or recurring service issues

Required skills

  • High School Diploma required; Associate's degree preferred
  • 2+ years of administrative, dispatch, or coordination experience
  • Experience in HVAC, construction, or service industry preferred
  • Strong organizational and multitasking abilities
  • Excellent communication skills (phone, email, internal coordination)
  • Proficiency in Microsoft Office (Excel, Outlook, Teams)
  • Experience with dispatching or service management software
  • Ability to prioritize urgent service requests and manage shifting schedules

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Weathertrol
Miami, Florida, United States of America
1 Current Jobs Openings

Weathertrol is engaged in the HVAC service industry, providing operational support and coordination for service technicians. The company emphasizes efficient service operations and customer satisfaction. Read More

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