Overview

Description: Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high-quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members. Job Summary:The Office Administrator/Project Coordinator serves as the primary point of contact for customers, visittors, vendors, and internal teams while supporting project execution from order entry through completion. This role combines front-office administration, customer service, and project coordination to ensure efficient daily operations, accurate order processing, and exceptional customer satisfaction. The position acts as a liaison between sales representatives, vendors, service teams, and internal departments to facilitate communication, coordinate project activities, and maintain a professional office environment. This position supports Air Treatment Corporation's commitment to excellence through organization, collaboration, and proactive customer service. Requirements: Office Administration & Reception Greet clients, visitors, partners, and guests; determine the purpose of each visit and direct or escort them to the appropriate person or location.Answer, screen, and route incoming phone calls for multiple Air Treatment locations; take messages and schedule appointments for staff.Receive, sort, and distribute incoming mail, documents, packages, and courier deliveries; package and ship outgoing items as needed.Draft and distribute professional internal and external communicationsCoordinate lunch orders, office meetings, and hospitality arrangements, including setup, breakdown and clean-upMaintain reception, conference rooms, kitchen and common areas in a clean professional condition, and manage office, kitchen and breakroom supply inventory Provide general administrative support to management and staffProject CoordinationManage and book purchase orders (POs)Maintain CRM order lines, including tracking credits and confirming orders are processed through completion Process stock orders and coordinate shipments and will-call requests. Upload orders and acknowledgements and maintain accurate order tracking. Update costs, shipping schedules, and lead times as needed.Upload shipping information to the CRM and provide tracking details to the Sales team Coordinate project communication between sales representatives, vendors, and internal departments. Manage warranty claims, Return Merchandise Authorization (RMAs) and related follow-up.Coordinate equipment start-ups and scheduling with the Service Team.Perform other duties and responsibilities as assigned to support departmental and company objectives. Required Skills/Abilities:Excellent interpersonal and customer service skills.Strong written and verbal communication skills with a professional and transparent communication style. Exhibits high-level problem-solving capabilities.Ability to manage multiple priorities in a fast-paced environment. Excellent organizational skills and attention to detail.Ability to manage difficult customer situations professionally and effectively Proven time-management skills with the ability to meet deadlines.Experience working with CRM systems and maintaining accurate records.Intermediate to advanced knowledge of administrative and clerical procedures.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and related software.Ability to work collaboratively across multiple departments and company location.Education and Experience: High School diploma or equivalent required.Associate degree is preferred.Minimum two years of experience in customer service, project coordination, administrative support, construction, HVAC, or related industries preferred.Experience working in a customer-facing environment is strongly p