Overview

Job Description:I. Position Summary:The Occupancy Specialist works at HSL Stoughton LLC & Simon C. Fireman Community as part of Hebrew SeniorLife's Property Management team under the direction of the Director of Occupancy & Compliance, Supportive Housing, to assist with the day to day operation of HSL Stoughton LLC & Simon C. Fireman Community. The Occupancy Specialist is responsible for assisting with implementing HSL Stoughton LLC & SCFC's Tenant Selection Plan by assisting with managing the waiting list, handling rental inquiries, leasing apartments, completing tenant initial certifications and annual recertifications according to HUD and all other federal, state and local guidelines including fair housing regulations. In addition, the Occupancy Specialist works as a key member of property management team coordinating rental activities with the Facilities Department and working closely with other staff from all departments to support the residents of HSL Stoughton LLC & SCFC.The position requires excellent customer service skills to meet the needs of all applicants, residents, family members, guests and professional colleagues of HSL Stoughton LLC & SCFC. This role requires a person who is patient, kind and understanding. This person must be able to handle interruptions, stressful situations and difficult customer interaction in a skillful manner. This role requires an independent "self starter" with the ability to prioritize work, perform multiple tasks, anticipate needs, and demonstrate initiative, and be skilled in community building. This position will support HSL Stoughton LLC & Simon C. Fireman's mission of supporting elders to remain independent and active.II. Core Competencies:Ability to consistently provide high quality resident and customer service.Ability to communicate clearly and effectively both verbally and in writing.Ability to listen carefully; speak respectfully; be patient, kind and understanding.Commit to the organization's core values of respect, dignity and empowerment.Able to form trusting relationships with residents, families, and team members.Work collaboratively with colleagues, both within and outside the HSL continuum.Listen attentively; speak respectfully; promote an "emotional" connection.Attention to detail and ability to perform and understand basic mathematical calculations accurately.Ability to read, understand and implement HUD housing regulations and associated policies and procedures.Have a "can-do" service mentality.Accept responsibility for all tasks assigned.III. Position Responsibilities:Assists with leasing apartments at HSL Stoughton LLC & SCFC and as part of the Hebrew SeniorLife Property Management Team at other Hebrew SeniorLife affordable housing sites, while meeting occupancy goals, complying with the HSL Stoughton LLC & SCFC Tenant Selection Plan and all other HUD, MassHousing & Spectrum requirements including Fair Housing regulations.Responds to telephone inquiries and explains housing program requirements, waiting list, regulations, and mandatory meals program to applicants and maintains regular and timely contact with applicants as required.Interviews applicants and conducts building tours/apartment showings.Maintains the waiting list and ensures compliance with all HUD policies related to wait list management and tenant selection regulations.Processes all eligible applicants from application to admission under the Section 8 Program and Low Income Housing Tax Credit (LIHTC) by verifying income, assets, medical and other expenses as required and entering all data onto Yardi affordable housing software program.Assists residents in completing, understanding and signing all papers related to housing assistance to ensure compliance with program rules.Assists with coordinating move outs/move ins and renovation of apartments with the Facilities Department to turn units over quickly; complete move out and move in inspection forms with residents and coordinate response with Facili