Overview

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary.Flexible work arrangements and a hybrid work modelPossibility to purchase up to 5 extra days off per yearMultiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much moreShare plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)Salary range (but not limited to):101,800 - 124,400Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):12%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.About the roleThe SRE & Operational Intelligence team designs and implements practices and platforms that improve the reliability and performance of our on-premises and cloud applications, services, and infrastructure for our customers and users. Within this team, we are seeking an Observability / DevOps Advisor who will support Intact's support, operations, and development teams in fully leveraging our solutions and expertise, while helping evolve our ecosystem. What you'll do here: Support teams during production incidents and help prevent future incidents by leveraging our observability platforms and industry best practices;Onboard new teams, applications, services, and infrastructure components onto our observability and SRE platforms, with a strong focus on CI/CD pipelines and the use of artificial intelligence;Enhance our observability platforms, tools, pipelines, practices, documentation, training materials, and our use of artificial intelligence. What you bring to the table: At least 5 years of experience in a developer, DevOps, and/or observability role;Strong experience and interest in support and operations, ideally in a large enterprise environment with multiple cross-functional teams;Solid experience designing CI/CD pipelines with Terraform, including designing and maintaining modules that facilitate pipeline adoption and reuse;Experience using artificial intelligence in an enterprise or software development context (ML, GenAI, and AI agents);Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country. No Canadian work experience required however must be eligible to work in Canada Strong assets:Experience with Dynatrace or similar application and service observability (APM) solutions;Experience with Elasticsearch or similar log management solutions;Experience producing and working with telemetry signals (traces, logs, metrics, events, etc.);Experience with IT service management (ITSM), configuration management (CMDB), incident management, and not