Overview As the NEMT Program Administrator, you will lead Medicaid non-emergency transportation initiatives within DSS to ensure access, reliability, and high-quality service for diverse populations. You will manage the NEMT broker, oversee policy and regulatory compliance, and drive continuous improvements in transportation delivery. This role sits in a collaborative state government environment, shaping program policy and performance. You will work cross-functionally to align transportation services with broader health equity goals and public service missions. Compensation / Benefitsprofessional growth and developmenthealthy work-life balancePublic Service Loan Forgiveness eligibility ResponsibilitiesOversee NEMT broker operations to ensure access, reliability, quality, regulatory compliance, and continuous improvementManage unit/program staff and coordinate related activities and goalsMonitor cost-effectiveness, performance, and quality of service; analyze data to inform policyInterpret and implement relevant laws and regulations; coordinate with legislative and policy stakeholdersCoordinate staff training and development; monitor training needsAct as liaison with state, federal, and community agencies to ensure service deliveryOversee vendor contracts, procurement processes, and compliance monitoringDevelop and present policy recommendations; prepare reports and briefings for leadershipOversee recruitment, hiring, and staff performance evaluationsSupport budget preparation and resource planningAddress client and stakeholder concerns, including complaint resolution and corrective action plansEnsure alignment with Medicaid, healthcare access and social determinants of health goals Key requirementsNine years of professional experience in the delivery of social services programs and/or policiesOne year of managerial or consultative experience with programmatic and administrative responsibility at regional or statewide levelKnowledge of state and federal laws, social services programs, and related policiesStrong communication and interpersonal skillsAbility to interpret complex legal material and assess its impact on program goalsExperience with program evaluation, budget, and performance reportingProject management skills and ability to coordinate cross-functional teamsExperience with Medicaid program administration and NEMT knowledge is preferredcollaborationstrong communicationdata-driven decision makingdata analysis and reportingcontract management and procurementquality assurance and performance improvement
Not specified in the original listing.
Not specified in the original listing.
