Job Details:Title: Senior Engineering SpecialistLocation: Cranberry TownshipType: 6-month contract opportunity General Summary The Senior Engineering Specialist performs one or more of the following activities: configuration management, system administration, security administration, network administration, development system implementation, production system implementation. Responds to issues related to environment, hardware, system, and/or software and implements resolution across technology areas. Supports multiple systems simultaneously, and provides leadership for large project efforts. Provide support or lead activities related to change management, outage management and/or project management. Primary Responsibilities Support datacenter and customer remote sitesApply technical skill set and logical problem-solving skills to reduce impact of incidents and expedite resolutionMonitor System alerts and provide supportUtilize technical skill set to accurately diagnose and communicate issues and updates to users, management and technical staffWork with other IT silos in an effort to resolve incidents as well as identify root cause.Address non-critical incidents in a timely manner as defined within the priority definitionsDisplay understanding of the topology, design and function of FSC networksAbility to provide level II-III supportAssists in projects as neededMonitor our incident management system (PDSM/Service-Now) and provide 2nd/3rd tier supportIdentify recurring incidents and open/work problem ticketsMonitor/ work within Change Management system to support Change Requests (PDSM/Service-Now)Adhere to policies and procedures as defined by the Change Management processAbility to clearly communicate changes, scope and impactThis position is full-time and may require after hours or on-call support including, but not limited weekends and evenings. Education/Experience Bachelor s Degree or equivalent in Computer Science, Information Systems, or related field and 6 years of relevant experience.Experience in the networking sector with emphasis relating to the operational support of data networks, switching, routing, firewalls.Work within Microsoft Visio to create, read and understand network topologies.CCENT, CCT, CCDA, CCNA, CCDP, CCNP preferred but not required.Knowledge of carrier-based services such as T1, DS3, Metro-Ethernet, MPLS, VPN, Fiber, QoSUnderstanding of network protocols, including BGP, OSPF, EIGRPUnderstanding of network technologies, including Layer 2/Layer 3 switching and routing.Cisco Switching/Routing (Cisco Nexus 2K, 7K, 9K, Cisco Catalyst 2960G, 2960X, 3650, 3650X, 3750, 3750X, 3850)Fortinet firewalls (80C/81E, 90D, 100D/101E, 300C/300D, etc.)Network monitoring tools (Solarwinds, GFI, etc.)Wireshark or similar packet sniffing toolsProficient with MS Windows and Office (Word, Excel, SharePoint, Visio) Additional Skills (considered a plus): F5 LTM/GTM Load BalancersCheckpoint FirewallsMotorola or Cisco Wireless, especially command line operationsRiverbed Steelhead appliances
Not specified in the original listing.
Not specified in the original listing.
