Overview

Job Description Job Description Job Title: Move-In/Move-Out CoordinatorReports To: Sales and Marketing DirectorFLSA Status: Full Time Non-ExemptDepartment: SalesCompensation: $24-$27 per hourSchedule: Monday - Friday, 9:00 a.m. - 5:00 p.m., Occasional Weekends Summary At The Argyle, we believe that every new beginning deserves warmth, dignity, and a personal touch. Our Move-In/Move-Out Coordinator plays a vital role in turning an empty room into a home and a newcomer into family. Guided by our culture of Unreasonable Hospitality, this role ensures every transition into our community is seamless, welcoming, and filled with heartfelt care.Duties and Responsibilities The duties and responsibilities listed below are representative of the position but are not intended to be all-inclusive. Other duties may be assigned as needed.Key ResponsibilitiesResident Experience & Family Communication Champion each resident's first impression by facilitating a warm and thoughtful move-in experience.Serve as the primary liaison with families by scheduling movers, communicating timelines, and arranging personalized touches to help new residents feel instantly at home.Assist new residents in navigating their surroundings, connecting with neighbors, and fostering a sense of belonging from day one.Unit Turn & Facility Coordination Oversee all aspects of unit turnover, including entering work orders in TELS and coordinating with internal maintenance staff and trusted external vendors to ensure rooms are move-in ready.Maintain real-time accuracy of room readiness in both the TELS system and the Move-In/Move-Out tracker.Upon move-out, promptly enter all unit turn data into TELS and notify the Business Office Manager (BOM) to ensure appropriate final charges are applied.Move-In Support & Hospitality Services Execute punch list items to create a welcoming atmosphere-arranging furniture, hanging artwork, assisting with unpacking, and ensuring every detail feels intentional and inviting.Coordinate maintenance tasks tailored to each resident's needs during the move-in process to ensure comfort and safety.Front Desk Team Supervision Lead and supervise front desk personnel to ensure consistent, warm, and professional coverage in alignment with The Argyle's hospitality standards.Create and maintain front desk staff schedules to ensure appropriate coverage during all hours of operation.Serve as a mentor and point of contact for front desk staff, providing guidance that supports our mission of kindness and excellence in every interaction.Organizational Excellence & Team Support Attend all department meetings and required in-services to ensure effective communication and collaboration across teams.Assist with lifting and transporting equipment and supplies as needed.Take initiative to complete other reasonable tasks assigned by supervisors to uphold The Argyle's high standards.On-Call Support & Incident Reporting Participate in the on-call rotation to address facility emergencies with care and responsiveness.Maintain confidentiality and uphold safety protocols by reporting any incidents or accidents promptly.Schedule Requirements Flexibility to work evenings, weekends, and holidays as needed to accommodate the schedules of residents and families.Availability to respond to on-call duties with reliability and compassion.The Heart of the Role This isn't just a job-it's a calling. You're not just coordinating logistics; you're creating the moment someone says, "This feels like home." At The Argyle, we go beyond reasonable. We anticipate needs before they're spoken. We delight with small gestures. We craft experiences that reflect the deep respect we have for every individual who walks through our doors.If you believe in the power of details, human connection, and service that surprises in the best way, you belong here.Qualifications To excel in this role, candidates must demonstrate the ability to perform all essential duties with a high level of competence, professi