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Mortgage Loan Officer - Contact Center

Date Posted: Jun 28, 2026
: USD - USD

Job Detail

  • location_on
    Location Phoenix, Arizona, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026

Job Description

Overview

As a Mortgage Loan Officer at USAA, you'll play a key role in helping members achieve homeownership through tailored mortgage solutions. This position requires strong relationship management skills and the ability to work in a fast-paced, high-volume contact center environment. You will guide members from initial application through to closing, working closely with processors, underwriters, and closers while ensuring compliance with regulatory requirements.

Key responsibilities

  • Process VA and Conventional mortgage loans, both purchase and refinance
  • Assess and grant or reject mortgage applications based on predetermined requirements
  • Manage a pipeline of member calls for mortgage products
  • Collaborate with Processors, Underwriters, and Closers to meet deadlines
  • Respond to member and third-party queries regarding loan status
  • Stay updated on compliance and regulatory requirements
  • Develop partnerships with Real Estate Agents
  • Identify and manage business-related risks

Required skills

  • High School Diploma or General Equivalency Diploma
  • 1-2 years of experience as a Loan Officer or in a comparable sales role
  • Experience in a fast-paced, high-volume contact center
  • NMLS license/registration (active or prior preferred)
  • Strong consultative sales skills
  • Experience with mortgage products and regulatory requirements
  • Proficiency with LOS, CRM systems, and call center technologies

What the company offers

  • Comprehensive medical, dental, and vision plans
  • 401(k) and pension plans
  • Life insurance and parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays and 16 paid volunteer hours
  • Career path planning and continuing education

Skills Required

Company Overview

Colorado Springs, Colorado, United States of America

USAA is committed to empowering its members, primarily from the military community, by providing financial security through competitive products and exceptional service. The organization values honesty, integrity, loyalty, and service, which shape it... Read More

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