Description: The Mortgage Customer Service Representative assists in the Escrow area by performing the following duties.Review and update escrow and non-escrow Hazard information to agree with insurance documents in the Insurance Workflow Queue. Respond to and manage incoming customer and vendor inquiries through the call queue in a professional and timely manner.Receives payment of insurance premiums from escrow accounts.Review insurance losses according to investor guidelines for endorsement or loss account set-up.Performs various clerical duties, including the filing and correspondence in the appropriate loan files. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors. Requirements: Required Education: High school diploma or general education degree (GED)Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience.Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience.Required Skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.PI63059f794ecb-6619
Not specified in the original listing.
Not specified in the original listing.
Iowa Bankers Mortgage Corporation is focused on providing mortgage-related services and support to financial institutions and their clients. The company emphasizes customer service and efficient operational processes in its offerings, particularly in... Read More