Overview

Job Summary: Under the direction of the Senior Program Manager, the Mobile Senior Services Coordinator plays a proactive role in assisting active and at-risk seniors in accessing and receiving social services that will enable them to remain independent and well supported at Housing sites designated to this program. This position serves seniors and adults with disabilities living in various housing sites in San Francisco by: providing social services, wellness activities, referrals and support In addition, applicants must be able to provide direct administrative and operational support. Candidates must be able to oversee volunteers that provide activities or paid instructors that provide zoom or onsite classes. This position is characterized by a high degree of initiative, strong organization, outreach skills, demonstrated follow-up and follow-through skills, and an ability to work with a diverse group of staff, community members, and community partners. The position also requires proficient computer skills and strong verbal and written communication ability.The Organization: Bernal Heights Neighborhood Center (BHNC) is a non-profit community based multi-service agency founded in 1978. Our mission is " to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods. We promote community action to build a just and equitable community for all. BHNC focuses on the needs of people with low and moderate incomes. We work to accomplish our mission by:Developing affordable housing throughout San Francisco;Providing linguistically and culturally responsive services to our community's most vulnerable adults, seniors, youth, and their families;Developing leaders; organizing and empowering our tenants, clients, members, and allies to advocate for their needs and for the needs of the community.BHNC has five key program areas to meet this mission: Housing Development and Rehabilitation, Senior Programs, Youth Programs, Employment Programs and Community Organizing. We serve a thousand youth, adults and seniors annually from our offices in Bernal Heights and the Excelsior. Our programs raise funds from the public sector, housing development and management, foundations, local businesses and individuals.PRIMARY RESPONSIBILITIES:Complete intakes and assessments for incoming participants for the Active Senior Program and completed data entry electronically using the DAAS GetCare system.Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sourcesProvide direct short-term social services such as: completing applications, translations, reviewing correspondence, information and referrals for a variety of services and arranging for care and other services needed for participants who attend the senior centerEvaluate client needs, follow-up and document progress notes to ensure quality and effective service delivery for participantsProvide administrative support and assistance during programming for activities, field trips, newsletters, translations, etc.Provide outreach to frail at risk elders and disabled adults with low incomes at the sites to encourage participationSchedules and coordinates meetings with the advisory board and assists in outreach to increase members on the boardAssist in the implementation of schedules and duties for instructors whether volunteer or paid.Work with property management to resolve or assist clients with needs at the housing sitesMaintains comprehensive records on the selection, training and activities of volunteersProvides recommendations for improvements and alterations of the program as neededResponds to public inquiries to provide information on the volunteer programs offered at BHNCAttend all BHNC meetings, events and activities as requested. Participation in meetings including: monthly Senior Staff, BHNC Staff, and advisory committee meetingsPerform other duties as assigned.Knowledge, Skills, and Experience:Two y