Overview

Description: Pacific BioLabs is an independent CRO providing cGMP/GLP testing in toxicology, biocompatibility, pharmacology, analytical chemistry, and microbiology. We are currently hiring to support our clients in the pharmaceutical, biotech, and medical device fields. Join us in our mission to improve public health through science!PBL has an immediate opening for a Microbiology Services Assistant Manager. This is a full-time, onsite, exempt position reporting to the Microbiology Services Manager. The Assistant Manager supports laboratory operations, quality systems, staff development, and client service activities in a regulated cGMP/GLP environment. This role combines hands-on technical expertise with leadership responsibilities and offers opportunities for professional growth and advancement within the department. The position supervises Microbiology Analysts and Technicians and assists with staff development, performance management, and operational planning.RESPONSIBILITIES FOR THE MICROBIOLOGY SERVICES ASSISTANT MANAGER INCLUDE BUT ARE NOT LIMITED TO:SERVICE RESPONSIBILITIES TO CLIENTS Develop, implement, and maintain processes that ensure exceptional client service, timely study execution, and compliance with established quality and turnaround-time standards.Partner with clients and internal stakeholders to support specialized study development, scheduling, execution, reporting, and resolution of technical or service-related issues.Ensure client concerns and complaints are addressed promptly and in accordance with applicable Pacific BioLabs SOPs.Lead departmental and cross-functional initiatives to enhance client satisfaction, operational efficiency, and service quality.SERVICE RESPONSIBILITIES TO INTERNAL CUSTOMERS Collaborate with the Microbiology Services Manager and other departments to ensure studies are conducted efficiently, accurately, and in compliance with applicable quality and regulatory requirements.Ensure microbiology staff have the personnel, equipment, training, and resources necessary to successfully complete testing activities within a cGMP/GLP-regulated environment.Coordinate with Quality Assurance, Administrative Services, and other functional groups to address regulatory, reporting, billing, and operational matters.Foster a collaborative, team-oriented culture and lead initiatives that improve departmental effectiveness and overall laboratory performance.TECHNICAL RESPONSIBILITIESServe as a subject matter expert on microbiological testing standards, including USP, European Pharmacopoeia, and AAMI requirements relevant to pharmaceutical and medical device testing.Maintain expertise in applicable cGMP, GLP, and laboratory quality system requirements.Oversee and support routine and specialized microbiology studies, including study scheduling, preparation, execution, data review, and report approval.Lead the development, review, implementation, and continuous improvement of department SOPs, test methods, and study protocols.ADMINISTRATIVE RESPONSIBILITIESComply with Pacific BioLabs policies, SOPs, and regulatory requirements related to documentation, reporting, training, and client communications.Participate in and support ongoing training, compliance, and quality improvement initiatives.LEADERSHIP RESPONSIBILITIESCommunicate departmental priorities, organizational objectives, and performance expectations to microbiology staff.Ensure that client service is given top priority by all microbiology staff.Coordinate and direct departmental activities related to testing, training, study execution, data review, and reporting.Establish departmental and individual performance goals and monitor progress toward completion.Monitor departmental performance and communicate significant operational, staffing, or quality concerns to the Microbiology Manager.Oversee onboarding, training, and development activities for microbiology staff.Support laboratory equipment maintenance, calibration, and operational readiness acti