Overview

Job Description: Job Description Description: Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive. STATEMENT OF THE JOBThe MiCAL Director provides clinical and operational leadership for the Michigan Crisis Access Line (MiCAL), a statewide 24/7 crisis response system supporting individuals experiencing behavioral health crises.This role is responsible for ensuring the delivery of high-quality, trauma-informed, and clinically sound crisis intervention services that meet contractual, regulatory, and accreditation standards. The Director oversees program managers and shift leadership, ensures staff are supported in delivering effective care, and maintains accountability for service quality, clinical practices, and system performance. Working closely with organizational leadership and state partners, the MiCAL Director plays a key role in shaping clinical protocols, supporting staff readiness, and ensuring the crisis line operates as an effective and responsive entry point to Michigan's behavioral health system. ESSENTIAL DUTIES AND RESPONSIBILITIES Clinical Leadership & OversightProvide clinical leadership for all MiCAL operations, ensuring services reflect best practices in crisis intervention, risk assessment, and trauma-informed care.Develop, implement, and maintain clinical protocols, guidelines, and standards for crisis response.Ensure consistent, high-quality clinical decision-making across all shifts and service lines.Serve as a clinical resource for complex or high-risk situations. Supervision & Team LeadershipDirectly supervise Crisis Managers and oversee Crisis Supervisors across a 24/7 strong clinical supervision structures are in place, including coaching, consultation, and escalation leadership development for managers and shift leads to ensure consistent staff support and accountability.Partner with leadership to ensure appropriate staffing models and clinical coverage across all shifts. Clinical Quality & Staff SupportEnsure structures are in place for ongoing clinical coaching, case review, and skill development for crisis staff. Oversee processes for evaluating staff performance related to clinical practice and service delivery. Partner with Training and Quality teams to ensure alignment between clinical expectations, training content, and performance outcomes. Collaboration & System IntegrationCollaborate with internal teams (Training, Quality Improvement, Workforce, and Operations) to ensure alignment across staffing, training, and performance systems.Partner with community mental health providers, crisis response systems, and emergency services to strengthen coordination of care. Support integration of MiCAL within Michigan's broader behavioral health crisis continuum. Accreditation & Best PracticesSupport accreditation and certification processes (AAS, COA, and related standards). Ensure clinical practices align with national standards for crisis lines, including 988 current on emerging practices in crisis intervention and behavioral health response systems. Requirements: EDUCATION AND EXPERIENCE Required:Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field. Current clinical licensure (LMSW, LPC, LP, or equivalent) in the State of Michigan.Minimum of 5 years of professional experience in behavioral health or crisis services. Minimum of 3 years of supervisory or management experience, including oversight of leaders.Certified Crisis Specialist (