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Member Service Representative

Date Posted: May 20, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Des Moines, Iowa, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

The Member Service Representative (MSR) at GreenState Credit Union provides quality and professional member service during daily transactions and inquiries. This role is critical as the first point of contact for members, focusing on member satisfaction, teamwork, and continuous improvement within the credit union environment.

Key responsibilities

  • Adhere to Credit Union Service Standards in alignment with GreenState's mission.
  • Demonstrate a positive member service focus, greeting members and guests promptly.
  • Ensure confidentiality of member information and account records.
  • Make outbound service calls to members each week.
  • Assist with member account discrepancies and escalate issues as necessary.
  • Conduct various member transactions including deposits, withdrawals, and loan payments.
  • Build relationships with members by understanding their financial needs.
  • Educate members on the features and benefits of credit union products.
  • Participate in opening and closing procedures of the branch.
  • Monitor and manage cash handling and vault operations.
  • Engage in community service and represent the Credit Union positively.

Required skills

  • Interpersonal skills for positive representation of the Credit Union.
  • High energy with the ability to engage in conversation and build rapport.
  • Thorough knowledge of deposit products and relevant regulations.
  • Accuracy in cash handling and attention to detail.
  • Good telephone manners and customer service techniques.
  • Ability to work independently and exercise sound judgment.
  • Proficiency in computer applications, spreadsheets, and word processing.
  • Effective teamwork and relationship-building skills.
  • High school diploma or equivalent; cash handling and customer service experience preferred.

What the company offers

  • Pay range of $17.39 - $20.33 per hour with monthly incentive opportunities.
  • Progressive benefits package.

Skills Required

Company Overview

GreenState Credit Union
Papillion, Nebraska, United States of America
2 Current Jobs Openings

GreenState Credit Union is dedicated to creating lasting value for its members, communities, and employees. The organization is committed to fostering an engaging, diverse, and inclusive workplace where all team members are empowered to contribute po... Read More

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