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Member Service Rep - CoxHealth Plans

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Missouri, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Member Service Representative (MSR) will assist with inquiries across multiple lines of business, focusing on benefit interpretation, claims, authorizations, and membership questions. The role requires effective communication to translate healthcare terminology for callers while ensuring accurate documentation of interactions.

Key responsibilities

  • Answer phone and email inquiries from providers, members, customers, or brokers
  • Address questions regarding coverage, claim status, benefit interpretation, billing, and authorizations
  • Document details of interactions in the database, including follow-up action steps
  • Translate healthcare-related terminology into comprehensible communication
  • Work independently and collaboratively in teams

Required skills

  • Customer service experience
  • Benefit interpretation
  • Claims processing
  • Healthcare terminology
  • Excellent verbal and written communication skills
  • Call center experience
  • Documentation skills

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

L.E. Cox Medical Centers
Missouri, United States of America
166 Current Jobs Openings

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