Overview

Medical Support Assistant The Veterans Health Administration was seeking a Medical Support Assistant for the VA Community Care Department at the Oscar G. Johnson VA Medical Center in Iron Mountain, MI. This position supports Community Care operations through telephone support, consult tracking, scanning, mail processing, patient communication, documentation routing, and administrative coordination for Veterans and care teams. Location: Iron Mountain, MI Vacancies: 1 Salary: $35,605 - $58,132 per year Salary Note: GS-3 range $35,605 - $46,291; GS-4 range $39,967 - $51,960; GS-5 range $44,717 - $58,132. Pay Scale & Grade: GS-3 to GS-5 Promotion Potential: GS-5 Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: May be authorized Appointment Type: Permanent Telework: Not available Remote/Virtual: Not available Travel Required: 25% or less Relocation Expenses: Not reimbursed Recruitment Incentive: Not authorized PCS: Not authorized Drug Test: Not required Security Clearance: Not required Position Sensitivity/Risk: Non-sensitive / Low Risk Union Representation: Yes Key Responsibilities: Serve as a Medical Support Assistant in the VA Community Care Department. Provide telephone support and management for incoming calls related to Community Care consults. Obtain sufficient information from callers to identify the primary need and assist patients with questions. Query patients regarding current address and phone number and update information as needed. Interpret information and refer matters outside the assignment scope to appropriate responsible personnel. Receive and process incoming and outgoing mail for the VA Community Care Department. Open, sort, and route incoming claims, medical documentation, statements, and general inquiries into established categories for processing. Review incoming correspondence to determine the nature of the question, concern, or issue. View, sort, and index medical documentation to the correct Veteran. Scan records to the Veteran's chart or direct records to Patient Administrative Service for scanning. Assist in training new employees and updating procedures with experienced employees. Request records from vendors to help complete VA Community Care consult closure metrics. Maintain cooperative working relationships with coworkers, managers, and patients from diverse backgrounds and services. Communicate effectively, professionally, and courteously with customers and staff. Maintain information security and protect confidentiality and privacy of sensitive patient information. Demonstrate Patient Centered Care through effective communication with patients, families, visitors, and interdisciplinary team members. Demonstrate VA ICARE values in interactions with Veterans, staff, and stakeholders. Perform additional duties or tasks assigned by the Service Chief or supervisor to support efficient daily operations. Basic Qualifications: Must be a U.S. Citizen. Must be proficient in written and spoken English. Must be subject to a background/security investigation. Must pass a pre-employment physical examination. Selective Service registration is required for males born after December 31, 1959. Must complete all application requirements and online onboarding requirements. Must provide acceptable identification for employment eligibility verification. Must participate in the seasonal influenza vaccination program as required for Department of Veterans Affairs health care personnel. Selected applicant will be required to serve a one-year or two-year trial period. Must have a high school diploma, GED, proficiency certificate, or equivalent qualifying education. No licensure, certification, or registration is required. Eligibility: This announcement was open to current permanent Department of Veterans Affairs employees and all U.S. Citizens. The two-page resume requirement did not apply to this position. GS-3 Qualification Requirements: No experience or education is required beyond the ba