Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.Explore opportunities at Atrius Health,part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behindCaring. Connecting. Growing together.Positions in this function perform advancedPractice Support Assistantduties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.Schedule:Monday - Friday, 8:30am - 5pmLocation:1 Lyons St. Dedham, MADepartment: VisualPrimary Responsibilities:Serve as a role model and mentor for support staff; assist with onboarding and trainingManage complex scheduling tasks, including appointment booking and patient outreachEnsure accurate data collection and reporting, handle follow-up activities and referral trackingDeliver exceptional customer service, resolving escalated issues and supporting patient satisfactionOversee waiting room operations, verify patient information, and assist with check-in/check-out processesComplete and process forms, prior authorizations, prescription renewals, and other documentationCollaborate with supervisors on coverage and workflow; lead huddles as neededParticipate in quality improvement initiatives and special projectsWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED (or higher)1+ years of customer service or healthcare experienceAccess to reliable transportation and valid US driver's licensePreferred Qualifications:Associate's Degree in Medical Office Administration ProgramProven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)Proven solid problem solving and complex patient management skillsPay is based on several factors including but