Overview

Job DescriptionOnsite Sales and Customer Service Manager - Precision ManufacturingBuild customer relationships. Lead a responsive team. Help turn customer needs into reliable results.Pay: $120,000 to $130,000 annuallyType: Full-time Salaried exemptSchedule: First shiftLocation: Onsite Eastlake, OhioDepartment: Sales and Customer Service Benefits Medical, dental, and vision insurance401(k) with company matchThree weeks of paid time off11 paid company holidaysCompany-paid training and developmentEmployee engagement eventsStable, precision-manufacturing environment About Midwest Precision Midwest Precision is a CNC manufacturer serving the aerospace, defense, energy, and fluid-power industries. We manufacture complex, close-tolerance components where quality, traceability, and reliable delivery matter.We are seeking a Sales and Customer Service Manager to strengthen customer relationships, lead day-to-day customer support, and coordinate closely with our operations teams. The right person will understand both the customer's priorities and what it takes to deliver in a precision-manufacturing environment. What You'll Do Lead, coach, and develop the sales and customer service teamServe as a key point of contact for customer relationships, concerns, and escalationsOversee timely, accurate responses to customer inquiries, orders, and requests for quotationsCoordinate with Supply Chain, Production, Engineering, and Quality on pricing, capacity, lead times, and delivery commitmentsMonitor open orders and communicate changes or risks to customers promptlyIdentify opportunities to grow existing accounts and develop new businessReview sales activity, customer service performance, and account trendsImprove processes for quotations, order entry, customer communication, and issue resolutionSupport contract reviews and ensure customer requirements are communicated to the appropriate teamsRepresent Midwest Precision professionally in customer meetings and business reviews Required Qualifications Experience leading sales, account management, or customer service teams in a manufacturing environmentStrong customer relationship management and communication skillsExperience with quotations, order management, pricing discussions, and customer escalationsAbility to work across departments to resolve issues and meet customer commitmentsStrong organizational, analytical, and problem-solving skillsExperience using ERP and CRM systems and Microsoft OfficeA bachelor's degree in Business, Operations, Engineering, or a related field is preferred. Equivalent relevant experience will be considered.Experience with CNC machining, precision manufacturing, aerospace, defense, or other highly regulated manufacturing environments is preferred. ITAR Requirement This position may involve access to export-controlled information. The selected candidate must be eligible for access in accordance with applicable export-control requirements. Why Join Midwest Precision? You will have the opportunity to shape how we serve customers, develop a strong team, and work directly with the people responsible for manufacturing and delivering our products. Your work will help customers receive clear answers and dependable service. Apply Today If you are a manufacturing sales and customer service leader who enjoys building relationships, developing people, and solving customer challenges, we would like to hear from you.Midwest Precision is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics. Compensation details: 00 Yearly SalaryPI267bd5-