Overview

Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI. About the Role We're hiring a Manager, Technical Account Manager (TAM) to lead and grow a team of Technical Account Managers supporting our largest enterprise customers. This role is responsible for driving customer adoption, technical success, and long-term value at scale, while building a high-performing, customer-obsessed TAM organization. You'll manage, mentor, and scale a team of TAMs while also staying close to key customer relationships and complex technical engagements. You'll partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure Monte Carlo is deeply embedded across modern data stacks and delivering measurable business impact for our most strategic customers. What You'll DoTeam Leadership & Development Hire, onboard, coach, and develop a team of Technical Account Managers Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy Provide regular feedback, performance management, and mentorship to help team members grow and succeed Customer Impact & Strategy Oversee technical relationships for Monte Carlo's largest enterprise customers, ensuring strong onboarding, adoption, and long-term success Act as an escalation point for complex technical challenges and high-impact customer situations Ensure consistent delivery of best practices around data observability, reliability, and scale Cross-Functional Leadership Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities Help define and improve TAM processes, tooling, and engagement models as the business scales Operational Excellence Define success metrics for the TAM function and track performance across customer outcomes and team health Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency You're a Fit If You Have 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM 2+ years of experience managing or leading technical customer-facing teams Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools Proven ability to coach and develop technical talent while driving customer outcomes Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners Strong operational and project management skills with a customer-first mindset Nice to Have Experience with data & AI observability, monitoring, or analytics SaaS platforms Experience scaling customer-facing teams in a high-growth startup environment Familiarity with enterprise customer success motions and complex account management Why You'll Love Monte Carlo Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data Lead and grow a high-impact team in a company that values impact, ownership, curiosity, and empathy Partner with some of the most data-forward organizations building the next generation of data products and insights Competitive compensation, meaningful equity, and comprehensive benefits Flexible remote work, generous PTO, and a culture built on autonomy and trust Business Development Executive Whether you are a tech sales pro tired of selling boring "widgets," or a museum/arts professional ready to pivot your industry expertise into an innovative tech career, as an Adage Business Development Executive (Arts & Culture), you will find your home here. The difference we make At Adage, we do our part to make the world a better place through technology. In this pursuit, we get to help a lot of re