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Manager Patient Experience I Patient and Family Experience

Date Posted: May 17, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Daytona Beach, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

The Manager Patient Experience I for Patient and Family Experience at Kettering Health Network plays a critical role in overseeing the operations of the patient experience department. This position is focused on driving patient satisfaction, collaborating with healthcare teams, and implementing initiatives that enhance the overall patient experience in a healthcare setting.

Key responsibilities

  • Oversee daily operations of the patient experience department
  • Support a culture of caring and service excellence
  • Conduct coaching observations and lead patient experience review sessions
  • Collect and analyze data related to patient experience
  • Identify and implement improvement opportunities for patient care experience
  • Serve as a resource for staff regarding patient experience issues
  • Facilitate Patient and Family Advisory Councils
  • Present patient experience findings at meetings and orientations

Required skills

  • Master's degree in education, business, healthcare administration, or related field
  • Bachelor of Science in Nursing preferred
  • Certified Patient Experience Professional (CPXP) preferred
  • 7+ years of experience in a hospital setting
  • Strong verbal and written communication skills
  • Empathy and strategic thinking skills
  • Problem-solving and data analytics skills
  • Proficient in Microsoft Office
  • Leadership and collaboration abilities

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Kettering Health Network
Daytona Beach, Ohio, United States of America
4 Current Jobs Openings

Kettering Health is a not-for-profit system with a mission focused on promoting and restoring health. They serve southwest Ohio through a network of medical centers and outpatient facilities, prioritizing patient safety and exceptional care. Read More

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