Overview In this role, you will lead the design and implementation of foundational learning programs for a rapidly growing multi-unit franchise. You'll partner with Operations and HR to assess needs, improve onboarding, and craft scalable training that drives engagement, retention, and performance. You will influence leaders across the organization and help shape a culture of continuous learning for a geographically dispersed workforce. This position offers the chance to build from the ground up and influence long-term development strategy in a dynamic environment. Compensation / BenefitsComprehensive Medical, Dental, Vision401(k) with Company MatchLife InsuranceLong-Term DisabilityFlexible Work EnvironmentWellness and membership-related benefits ResponsibilitiesAssess current training programs, onboarding practices, and learning resourcesDevelop a roadmap for learning initiatives across the organizationIdentify training opportunities and skill gaps for continuous improvementPartner with operational leaders to align training with business objectivesRecommend learning solutions to boost engagement, retention, and performanceCreate and update training materials, guides, playbooks, and SOPsDevelop engaging content for onboarding and employee developmentEnhance training provided through external vendors and franchise partnersCollaborate with HR, Operations, and leaders to understand development needsInfluence leaders without direct authority and advocate for best practicesSupport a culture of continuous learning and professional growthMonitor training effectiveness and gather feedback for future opportunitiesResearch new learning methods, technologies, and industry best practicesAssist with budgeting, planning, and prioritization for learning Key requirements2+ years in Learning & Development, Training, Organizational Development, or related areaExperience creating or enhancing training programs and onboardingBackground in customer-facing, multi-unit, hospitality, retail, franchise, or service environmentStrong project management and organizational skillsAbility to work independently while managing multiple prioritiesStrong communication and stakeholder management skillsCurious and eager to learnResourceful and solutions-orientedStrong influencing and stakeholder management abilitiesFamiliarity with learning technologies and training platformsContent creation for training materialsDevelopment of SOPs and training roadmaps
Not specified in the original listing.
Not specified in the original listing.
