Overview

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Collaborative, in-office operating model Retirement program (401k and Pension) Medical, dental and vision insurance Lifestyle Spending Account Competitive PTO plan 11 paid holidays per yearWho we areOur mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.What it's like to work hereAt FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the yearWhat you'll doThe IAM Operations Manager leads daily team responsibilities to ensure consistent authorization and fulfillment of user access requests to core bank systems and data. This role manages IAM Operations and Services staff members, ongoing processes, IAM standards, and works with Security leadership as well as business stakeholders to maintain compliance and in direct support of the bank's strategic goals.Key duties include managing the IAM team's daily operations to promote efficient and secure access management, resolving access management issues, and upholding all documented IAM standards. The IAM Operations Manager is also responsible for ensuring that IAM controls effectively protect sensitive information while complying with defined policies and regulations. In addition, the role involves continuous improvement of IAM processes by evaluating and updating the team's use of standard operating procedures (SOPs) to enhance IAM controls and in response to the bank's business needs. IAM Operations Manager is responsible for managing expectations regarding team performance, fostering team collaboration, setting team objectives, and supporting induvial professional growth. Finally, partnering with stakeholders across IT and non IT departments in the ongoing support of defined IAM strategies.How you'll make an impact Ensure the daily delivery of IAM requested access with a focus on improving consistency in control execution and enhancing our customer service experience. Partnering with IAM stakeholders to establish strong governance and maintain a high quality of service. Supporting key business initiatives in the ongoing demand of IAM services. Providing continuous performance reporting, efficient management of audit requests, while maintaining a strong focus on our current IAM strategic priorities.What you can expect Manage the IAM operations team of direct reports, including scheduling organized training, performance management, and resource allocation. Maintain staffing requirements to manage work intake and team performance against defined SLOs/SLAs. Monitor, maintain, and improve IAM controls to ensure secure and efficient access management across scope of systems Provide direct input on IAM product enhancements and n