Overview

About Aspirion At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone. For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers' compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than?1,400?individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve. We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter. Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike. Impact you will make? As a Manager, you will have a direct impact on the performance of the operations team and the success of our clients. You'll lead the day-to-day operations of your team, ensuring workloads are balanced, productivity and quality goals are achieved, and high-priority accounts are moving efficiently toward payment and resolution. By using data and operational reporting to identify trends, remove barriers, and address opportunities, you'll play a critical role in helping the team consistently deliver against key performance indicators and client expectations. What will you doConsistently demonstrates Aspirion's valuesOversee the daily operations of assigned Operations Team membersWork directly with Director, VP of Operations and The People Team regarding staffing and staff issues/concerns Work closely with other departments including but not limited to RSD, DCD, and the Clinical Ops Team to ensure client expectations are met/exceeded and issues communicated by the client(s) is being resolved timely and accuratelyConducts on-going research to ensure industry knowledge remains current and up to dateParticipate in client meetings as requested Facilitate and participate in internal leadership meetingsUtilize reports to assist with managing inventory and ensure service line KPIs are met Review Operations Team members' caseloads daily to ensure equality of inventory and adjust assignments as needed to meet company goals and metricsReview high dollar inventory regularly to ensure accounts are worked, timely, efficiently and is moving in the right direction to payment/resolution Conduct a monthly review of aged accounts Ensure payments are properly posted for each clientReview accounts for closureIdentify and report hospital and payer trends Complete staff evaluations timely providing details related to performance and identify goals in coordination with Director of Operations Assist in staff development and training for all team members including: Identifying training opportunities, preparing training materials, and conducting training sessions and mentoring staff members as opportunities ariseMaintain excellent verbal and written communication skills to always portray positive, respectful and collaborative communication Manage time off and PTO requests in pa