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Manager, Client Support Operations, Patient Experience

Date Posted: Jun 28, 2026
Yearly: £ - £
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Job Detail

  • location_on
    Location Atlanta, South Georgia, United States of America
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

The Manager of Client Support Operations at NEXTGEN Healthcare will lead a team dedicated to delivering high-quality technical and application support to clients within various product areas, focusing on operational execution and client satisfaction. This role involves partnering with cross-functional teams to resolve client issues, enhance support processes, and improve the overall client experience, particularly concerning third-party applications integrated with NextGen platforms.

Key responsibilities

  • Lead and develop the Client Support Operations team, including performance management and professional development.
  • Manage day-to-day support operations for assigned products, ensuring consistent execution of support processes.
  • Oversee the operational performance of the support team, ensuring service levels and resolution standards are met.
  • Utilize analytics to identify performance trends and operational risks.
  • Handle complex client escalations and ensure timely issue resolution.
  • Drive process improvement and operational discipline across support operations.
  • Prepare and communicate operational updates and team performance insights to leadership.
  • Collaborate with internal teams to enhance support outcomes and improve client satisfaction.

Required skills

  • 6+ years of experience in technical support or client services
  • 2+ years of people leadership experience
  • Experience in managing escalated client issues
  • Knowledge of client support operations and service delivery practices
  • Familiarity with APIs and integrations
  • Experience using operational metrics to drive improvements
  • Strong communication and client relationship management skills
  • Skill in problem solving and decision making

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

NEXTGEN Healthcare
Atlanta, South Georgia, United States of America
2 Current Jobs Openings

NEXTGEN Healthcare specializes in providing healthcare technology solutions that enhance patient experiences and streamline healthcare operations. Their products and services focus on improving clinical outcomes and administrative efficiency in healt... Read More

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