Overview

Job Title: International Imports & Exports Supervisor Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: Operations Manager Open Vacancy: Yes Salary Range: $70,000.00 to $85,000.00 About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose: The international Imports & Exports Supervisor is responsible for leading the day-to-day operations of our international freight department while developing a high-performing team that consistently delivers world-class service to our customers and global partners. This is a hands-on leadership role that balances operational execution with continuous improvement. The successful candidate will oversee international air, ocean, ground, and rail freight operations, ensuring shipments move efficiently from origin to destination while maintaining compliance, profitability, and an exceptional customer experience. Working closely with our customers, overseas agents, carriers, vendors, customs partners, sales, and internal departments, this role is responsible for building strong relationships, improving operational processes, developing team capability, and driving business performance. Success in this position requires someone who enjoys solving problems, leading people, improving processes, and taking ownership of results while contributing to the continued growth of the organization. Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.Live our company core values and support a well-organized, respectful, and service-focused work environmentChampion continuous improvement Identifying opportunities to improve efficiency, quality service, and employee engagementSupport organizational quality, compliance, health and safety, and continuous improvement initiatives People & Leadership: The day-to-day activities of the international imports and exports team across all transportation modes including air, ocean, ground, and railPlan, prioritize, and delegate workloads to ensure service commitments, productivity targets, and customer expectations are consistently achievedCoach, mentor, motivate, and develop team members through ongoing feedback, training, cross-training, and performance developmentBuild team capability by ensuring adequate cross-training and succession across key functionsRecruit, onboard, train, and integrate new employees as requiredConduct performance reviews, establish development plans, and provide regular coaching and constructive feedbackFoster a culture of accountability, collaboration, continuous learning, and operational excellenceSupport the implementation of organizational initiatives and effectively lead the team through changeEnforce company policies, procedures, and operational standardsAssist in resolving employee concerns, conflicts, and escalated issues in partnership with managementEnsure appropriate staffing coverage and effective allocation of departmental resources Process & Operations: Oversee Complete life cycle of international shipments from quotation through final delivery, ensuring accuracy, compliance, and world class customer serviceCoordinate import and export shipments including booking, documentation, customs clearance, tracking, delivery, invoicing, and issue resolutionPrepare and provide com