Loan Workout Specialist (Part-Time)Job Category: GeneralRequisition Number: LOANW001287Posted: August 6, 2026Part-TimeBenton, KY 42025, USAThe purpose of this role is to maintain the delinquency level of assigned portion of teh CFSB loan portfolio including, but not limited to direct auto, full-recourse, RVs, other chattel, & unsecured loans.- Establish and maintain weekly contact with delinquent clients through telephone, written correspondence, and other approved communicationchannels.- Maintain accurate customer contact information, including phone numbers, addresses, emails and other relevant details.- Contact clients during the early stages of delinquency (approximately 10-30 days past due) and assist with payment processing, recurring payment setup, and alternative payment arrangements.- Assess client financial situations and identify appropriate escalation opportunities when long-term or permanent hardships are present.- Evaluate borrower financial circumstances and recommend appropriate workout solutions, including loan modifications, extensions, deferments, repayment plans, settlements, and other loss mitigation alternatives.- Accurately document all collection activities, client interactions, and account updates within the JHA Collection System.- Prepare and send all required regulatory notices and correspondence in compliance with applicable state and federal laws.- Develop and maintain knowledge of collection, repossession, and regulatory requirements applicable to assigned responsibilities.- Build and maintain positive working relationships with dealer partners through regular communication and responsive support. - Prepare and distribute weekly account status and delinquency reports to dealers & communicate any collection efforts since the previous week.- Process contract reassignments to dealers and execute related collateral documentation.- Prepare and send Letters of Guarantee to insurance companies as required.- Minimize losses on charged-off deposit accounts by negotiating and administering repayment arrangements with clients.- Refer charged-off deposit accounts to external collection agencies when appropriate and in accordance with established procedures and communicate any payments made directly to CFSB.- Complete all assigned tasks, training programs, and continuing education requirements within established deadlines.- Adhere to all CFSB policies, procedures, regulatory requirements, and performance standards- Perform additional duties and responsibilities as assigned by the Team Leader.PM22PI01742adac5-
Not specified in the original listing.
Not specified in the original listing.
Community Financial Services Bank is dedicated to serving its clients and community with a focus on strong relationships and integrity. They provide training and support to help employees thrive in their roles. Read More