Overview

Availa BankDescription: EEO EmployerAvaila Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success.LOAN SERVICING MANAGER POSITION SUMMARYThe position is responsible for the overall management of the Loan Servicing Department, including oversight of processes and staff. The position requires leadership, training, and supervision of the Loan Servicing department and ensuring that the department supports the lending teams and services the bank's clients. The Loan Servicing Manager will need to communicate with the loan operations officer and other department managers to promote efficient workflow and establish a positive working relationship across the organization.BENEFITSAvaila Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include:Medical, Dental & Vision PlansOption for Health Savings Account (HSA)Life Insurance (Company paid for employee)401K and Employee Stock Ownership Plan (ESOP)Company Paid Short & Long Term Disability InsuranceFlexible Spending Account (FSA) & Dependent CareEligibility for Tuition Assistance and DiscountsEmployee Assistance Program (EAP)LOAN SERVICING MANAGER ESSENTIAL DUTIES AND ACCOUNTABILITIESProvide leadership, direction, coaching, and development for the Loan Servicing and Loan Operations Assistant functions, establishing clear expectations for accuracy, accountability, service, operational ownership, technical competency, and employee growth.Serve as the department's primary subject matter expert and escalation resource for complex loan servicing, operational, transaction, and system-related matters, providing guidance and problem resolution to employees and departments throughout the Bank.Maintain advanced knowledge of commercial, agricultural, consumer, and mortgage loan servicing, including loan structures, payment application, advances, payoffs, modifications, renewals, extensions, maintenance, monetary and non-monetary transactions, and other servicing activities throughout the life of a loan.Oversee the accurate and timely booking, maintenance, and servicing of loans within the Bank's core system, ensuring approved terms, rates, payment structures, maturity dates, customer information, and other critical loan data are accurately established and maintained.Maintain advanced working knowledge of the Fiserv Precision core banking system, including loan functionality, system maintenance, transactions, interfaces, automated processes, troubleshooting, and the downstream impact of system activity throughout the Bank.Adhere to all State and Federal Banking Regulations; research new regulations; suggest changes to policies and procedures and implement them as necessary.Assist in managing the processing of loans in non-accrual, charge-off or OREO status as required.Maintain strong mathematical and analytical knowledge of principal and interest calculations, amortization, accruals, payment application, payoff calculations, variable-rate structures, balances, and other loan-specific calculations necessary to identify, research, and resolve complex discrepancies.Maintain comprehensive knowledge and oversight of escrow administration, including setup, analysis, collection, disbursement, shortages, surpluses, adjustments, reconciliation, maintenance, troubleshooting, and employee training.Provide oversight and technical expertise for loan and account maintenance, sweeps, automated transfers, payment functionality, and other system-driven processes, ensuring appropriate setup, authorization, accuracy, controls, and ongoing maintenance.Establish, maintain, and evaluate a strong fiduciary and internal control environment, with emphasis on segregation of duties, dual control, authorization, independent verification, check-back processes, document