Job DescriptionJob DescriptionTier 2 IT Support TechnicianPegasus Technologies, LLCChester County, PA Full-Time Hybrid Field & Remote SupportPegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team.This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment.ResponsibilitiesProvide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environmentsTroubleshoot escalated service tickets and resolve issues efficientlySupport and maintain Windows environments, Active Directory, and Microsoft 365Assist with onboarding/offboarding users and device deploymentsWork with firewalls, switches, wireless networking, and VPN connectivityParticipate in project work including migrations, upgrades, and infrastructure improvementsDocument technical procedures, configurations, and resolutionsCommunicate clearly and professionally with clients and internal team membersEscalate complex issues when appropriate while maintaining ownership of the client experienceRequired Skills & Experience3+ years of IT support experience, preferably within an MSP environmentStrong knowledge of:Windows 10/11Windows ServerMicrosoft 365Active DirectoryNetworking fundamentals (DNS, DHCP, VLANs, VPNs)Experience with remote monitoring and management (RMM) toolsStrong troubleshooting and customer service skillsAbility to prioritize and manage multiple tasks effectivelyExcellent communication and documentation abilitiesPreferred QualificationsExperience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platformsKnowledge of cybersecurity best practicesExperience supporting virtualization platforms such as Hyper-V or VMwareMicrosoft or CompTIA certifications are a plusWhat We OfferCompetitive salary based on experienceHealth benefitsPaid time off and holidaysOngoing technical training and career growth opportunitiesCollaborative team environmentExposure to a wide variety of technologies and industriesAbout Pegasus TechnologiesPegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients.To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.
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