Overview

Do you have a gift for making people feel heard, cared for, and confident from the very first conversation?Polaris Estate Planning & Elder Law is hiring a Legal Intake Specialist for our Creve Coeur office. This is a frontline client experience role where you are the first point of contact. Polaris is a mission-driven law firm that helps families protect what matters most before a crisis happens.For many people who contact our firm, that first call comes during an uncertain or emotional season of life. They may be worried about aging parents, long-term care costs, probate, or how to protect their family and assets. Your job is to help them feel welcomed, understood, and guided toward the right next step.If you are warm, organized, professional, and great with people, this could be an excellent fit.About the RoleThis is an in-office position. As our Legal Intake Specialist, you will be the first point of contact for prospective clients. You will answer calls, respond to inquiries, gather important information, schedule consultations, and help ensure every prospective client has a smooth and positive experience from the very beginning.The right person for this role is not just friendly. They are also:Emotionally intelligentHighly organizedConfident on the phoneDetail-orientedCalm under pressureDependable with follow-upCommitted to excellent serviceYou will play a key role in helping our firm create trust from the very first interaction.What We OfferPaid holidaysGenerous PTOHealth insuranceEmployer-matched 401(k)Supportive, team-oriented cultureOpportunities for professional growthMeaningful work that makes a real differenceCompensation:$45,000 - $50,000 yearlyResponsibilities:Serve as the first point of contact for prospective clients by phone and other inbound inquiriesSpeak with prospective clients in a warm, professional, and empathetic mannerGather key information and enter it accurately into the firm's systemsHelp identify the appropriate next step based on the prospective client's needs and the firm's processSchedule consultations accurately with the appropriate team memberConfirm appointments and help prospective clients feel prepared for their consultationKeep intake records, notes, and follow-up tasks organized and up to dateCommunicate clearly and professionally with prospective clients and internal team membersHelp create a polished, consistent, high-quality client experience that reflects the Polaris brandQualifications:Customer service, intake, hospitality, reception, scheduling, sales support, or other client-facing experience preferredExcellent verbal and written communication skillsStrong phone skills with high volumeSelf-starter and works well independentlyPersonal pace is quick by natureStrong phone presence and the ability to build trust quicklyClose attention to detail and strong organizational skillsComfortable using CRM systems, scheduling tools, and Microsoft OfficeAble to manage multiple responsibilities in a fast-paced environmentStrong follow-through and personal accountabilityLegal experience is a plus, but not requiredHigh school diploma required; college degree preferredWho Will Thrive HereThis role is a strong fit for someone who:Genuinely enjoys helping peoplePolished and professional, but also warm and approachableCan balance empathy with structureCan type fast and take notes while on the phoneIs not afraid to be on the phone all day, as this position is an operatorSomeone who has previous experience in phone sales or high-volume customer serviceLikes keeping things organized and moving forwardTakes pride in doing things the right wayWants to be part of a mission-driven, rapidly growing firmAbout CompanyPolaris Estate Planning & Elder Law serves families across the St. Louis metro area through estate planning, elder law, probate, and long-term care planning.We do not just prepare documents. We build lasting plans and lasting relationships with clients and with the professionals who trust us to ser