Overview

Description: About the RoleAmada Senior Care - Orange County is seeking an experienced Lead Scheduling Coordinator to take ownership of our scheduling operations and help drive excellence across our care delivery team. This is not an entry-level coordination role - it is a leadership position responsible for the performance of the scheduling function, the development of scheduling staff, and the ultimate accountability for ensuring every client receives uninterrupted, high-quality care. Reporting directly to the Directors of Amada Senior Care, the Lead Scheduling Coordinator sets the standard for urgency, professionalism, and compassionate service within the office.Key ResponsibilitiesOwn end-to-end scheduling operations, ensuring all client shifts are filled accurately, on time, and with the right caregiverServe as the primary escalation point for complex scheduling conflicts, last-minute coverage needs, and caregiver performance concernsLead, mentor, and support scheduling coordinators - setting clear expectations, modeling best practices, and fostering a high-performing team cultureProactively manage caregiver availability and engagement to maintain strong fill rates and reduce scheduling gapsBuild and sustain trust-based relationships with clients, families, and caregivers to support satisfaction, retention, and continuity of careEstablish and track measurable scheduling goals on a daily, weekly, and monthly basis and report outcomes to leadershipMaintain accurate, timely documentation of client incidents, complaints, caregiver attendance, and communications in AxisCareIdentify inefficiencies in scheduling workflows and recommend process improvements to leadershipManage and maintain the On-Call schedule and provide After-Hours support per the On-Call AgreementChampion Amada's mission, core values, and service standards in every caregiver, client, and team interaction Requirements: High school diploma required; associate or bachelor's degree in Business Administration, Healthcare Administration, or a related field preferredMinimum 2-3 years of experience in home care, home health, or staffing coordination, with at least 1 year in a lead, senior, or supervisory scheduling capacity. Medical experience is a plus. Demonstrated ability to oversee and guide a scheduling team, including setting expectations, providing direction, and stepping in to resolve escalated scheduling conflictsProficiency in scheduling and EMR platforms (experience with AxisCare or similar systems strongly preferred); advanced working knowledge of Microsoft Office SuiteProven ability to own scheduling operations end-to-end - including shift coverage, caregiver placement, and On-Call rotation - with minimal oversight from leadershipStrong track record of improving scheduling outcomes such as fill rates, shift consistency, and caregiver retention through proactive relationship managementExceptional written and verbal communication skills with the ability to confidently communicate expectations to caregivers and handle sensitive client or family concerns with professionalism and empathyAbility to identify process gaps and contribute to team-wide improvements in scheduling workflows, communication standards, and coverage strategiesValid California driver's license with a clean record and dependable, insured personal vehicleProfessional demeanor and the ability to represent Amada Senior Care with integrity in all caregiver, client, and interdepartmental interactionsPhysical ability to perform job-related tasks including lifting, bending, and squatting as neededStrong people-first leadership philosophy grounded in urgency, accountability, and compassionAvailability and willingness to participate in On-Call / After-Hours rotation per the On-Call AgreementPI160afaa3312b-7355