Overview

We are recruiting for a mission-driven Lead Patient Access Specialist - Rotating Schedule to join our team!We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey. Our ValuesRespect - Belonging - Accountability - TransparencyDepartmentAdmissions & Registration ScvsJob SummaryUnder general supervision, coordinates assigned employee duties and manages allocation of personnel resources in assigned clinic to insure efficient patient flow. Trained in all aspects of front office clinic operations, including but not limited to: Outpatient registration, patient scheduling, clinic schedule template building and maintenance, cash handling, quality assurance to include weekly feedback, Insurance Verification and staff education. Makes recommendations for re-training and trains new hires. Works collaboratively with other department leads, supervisors, and managers to ensure continuous clinic flow by monitoring daily clinic schedules and registration processes. Patient Access Lead Role will be present in clinics that meet criteria for Nurse Manager and Charge Nurse leadership.Essential Functions: Provides Administrative Clinic Support to include but not limited to time and attendance, help desk tickets and other duties as assigned (10%) Registering and scheduling patients. Monitors and works Work Queues clinic specific. (10%) Quality Control and Quality Assurance - performs weekly & monthly QA audits in adherence to expectation set forth by CHS/Revenue Cycle. Train & assist staff to meet QA goals and requirements. (5%) Performs cash handling duties that include preparation of daily cash deposits, facilitating refunds, training clerical staff to prepare cash deposit and addressing overage/shortages as needed, completes, prepares and/or verifies daily deposit. Runs report at end of shift. (5%) Delegates job assignments and monitors work flow. Monitors and tracks employee daily assignments. (5%) Staffs Clinic registration areas during shortages due to PTO, Sick-Calls, and FMLA. (5%) Answers telephone inquiries; screens calls; routes calls and takes messages. (5%) Attends monthly Front End operations meetings; attends regularly scheduled department and leadership meetings, huddles, and one-on-ones with Supervisor/Manger and passes information to the clerical team in a timely and effective manner. (5%) Orders and maintains PAR levels for office supplies, encounter forms and other materials as needed. (5%) Performs template maintenance: new provider template requests, schedule building, schedule changes. (5%) Address customer service issues and uphold high level of customer service amongst clerical staff at all times. (5%) Works with and under the direction of the Clerical Supervisor promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications. (5%) Works with and under the direction of Clerical Supervisor to set clear performance expectations for staff by developing job specific customer service expectations and behaviors for each position supervised. Communicates expectations to each employee and establishes the expectations related to job requirements and performance appraisal components. (5%) Works with and under the direction of the Clerical Supervisor to evaluate ongoing competency and identifies training and staff development needs of employees and ensures appropriate training provided. (5%) Works with and under the direction of the Clerical Supervisor to initiate formal/informal activities with employees to develop departmental cohesion and collegiality. (5%) Works with and under the direction of the Clerical Supervisor to recognize positive behavior and contributions to the organization using praise, appreciation and rewards. (5%) Works with