VA Careers - Medical Support AssistantDuties and program responsibilities include but not limited to the following:Distributes and balances workload among MSA staff to ensure timely completion of assignments.Monitors work assignments and ensures adequate coverage of assigned areas.Reviews work for quality, accuracy, and compliance with VA policies and procedures.Ensures accurate and timely scheduling of patient appointments and coordination of clinic schedules.Provides guidance, orientation, and on-the-job training to new and current MSA staff.Creates and maintains employee work schedules and assists with organizing workflow.Identifies and resolves scheduling issues, workflow concerns, and day-to-day conflicts.Educates MSAs on VA scheduling policies, directives, and access management requirements.Conducts scheduling audits and reviews data to identify errors and areas requiring additional education.Uses electronic medical records, scheduling systems, databases, and reporting systems to manage and review information.Review clinic access and workload data to identify potential issues affecting timely access to care.Serves as a liaison between MSA staff, clinical staff, supervisors, and other departments.Preferred Experience: 2 years experience in a Specialty Clinic or Specialty Hospital Setting.Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.Recruitment Incentive (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increasesPaid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 51008F
Not specified in the original listing.
Not specified in the original listing.
