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Lead Guest Experience Host

Date Posted: May 20, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Santa Fe de la Laguna, New Mexico, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

The Lead Guest Experience Host at Eldorado Hotel & Spa plays a crucial role in enhancing guest service standards and ensuring a welcoming environment for all guests. This position requires strong leadership skills to support team members and handle escalated guest needs, fostering a high-performing culture in hospitality.

Key responsibilities

  • Lead by example in delivering personalized guest service
  • Support daily shift operations and coordinate team coverage
  • Act as the first point of contact for escalated guest concerns
  • Provide coaching and feedback to Guest Experience Hosts
  • Ensure adherence to service standards and operational procedures
  • Partner with various departments for seamless guest experiences
  • Assist with VIP arrivals and special requests
  • Monitor lobby presence and overall ambiance
  • Support onboarding and training of new team members
  • Communicate daily operations and challenges to leadership

Required skills

  • Strong leadership presence
  • Exceptional guest service skills
  • Problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • High attention to detail
  • Minimum of 6 months hospitality or guest service experience
  • Current New Mexico driver's license
  • Ability to lift up to 25 pounds
  • Flexible availability, including nights and weekends

What the company offers

  • Competitive pay and comprehensive benefits
  • 25% 401k match
  • Generous employee discounts
  • Complimentary meals during shifts
  • Free employee parking
  • Growth and development opportunities
  • Supportive people-first culture

Skills Required

Company Overview

Eldorado Hotel & Spa
Santa Fe de la Laguna, New Mexico, United States of America
2 Current Jobs Openings

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, known for its luxury hotels and award-winning restaurants. They are committed to authentic storytelling, exceptional service, and community pride, caring for guests, t... Read More

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