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Lead Guest Experience Host

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Santa Fe de la Laguna, New Mexico, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Lead Guest Experience Host at Eldorado Hotel & Spa plays a crucial role in enhancing service standards and guest experiences. This position serves as a visible leader, directly influencing the quality of service and team dynamics, ultimately ensuring that guests feel welcomed and cared for.

Key responsibilities

  • Lead by example with personalized guest service
  • Support daily shift operations and team coordination
  • Act as the first point of contact for escalated guest needs
  • Provide coaching and support to Guest Experience Hosts
  • Ensure adherence to service standards and operational procedures
  • Collaborate with various departments for seamless guest experiences
  • Assist with VIP arrivals and personalized guest requests
  • Monitor atmosphere and guest flow in the lobby
  • Support onboarding and training of new team members
  • Communicate operational challenges and opportunities to leadership

Required skills

  • Strong leadership presence
  • Exceptional guest service skills
  • Strong problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • High attention to detail
  • High school diploma or equivalent
  • Minimum of 6 months hospitality or guest service experience
  • Luxury or high-volume hospitality experience preferred
  • Current New Mexico driver's license

What the company offers

  • Competitive pay and comprehensive benefits
  • 25% match for 401k
  • Generous employee discounts
  • Complimentary meals during scheduled shifts
  • Free employee parking
  • Growth and development opportunities
  • Supportive people-first culture

Skills Required

Company Overview

Eldorado Hotel & Spa
Santa Fe de la Laguna, New Mexico, United States of America
6 Current Jobs Openings

Eldorado Hotel & Spa is part of Heritage Hotels & Resorts, New Mexico's premier locally owned hospitality group. They emphasize respect for culture, exceptional service, and community pride in their luxury hotels and award-winning restaurants. The co... Read More

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