Overview

Take the Lead at the Front Desk Lead Dental Front Desk Administrator - Cromwell, CT Are you an experienced dental front-office professional ready to take on more responsibility, become a go-to resource for your team, and play an important role in the success of an established practice? Preferred Dental of Cromwell is seeking a Lead Front Desk Administrator to help lead the daily business-office functions of our Cromwell practice. This is an excellent opportunity for someone with strong dental front-office experience who is confident managing schedules, insurance, patient accounts, treatment coordination, and patient relationships and is ready to step into a more senior role without taking on the full responsibilities of an Office Manager. Why Join Preferred Dental of Cromwell? Competitive Salary: $60,000-65,000/year, based on experience Bonus Incentives: Additional earning potential based on performance Comprehensive Benefits: Medical, dental, vision, 401(k) with employer match, life insurance, and disability coverage Generous Time Off: 3 weeks PTO + paid holidays No Evenings or Weekends: Consistent weekday schedule Leadership Opportunity: Become a key resource for the front office and help maintain strong systems and an exceptional patient experience Career Growth: Continue developing your leadership skills with opportunities to advance within Affinity Dental Management Professional Development: Training and resources to strengthen your dental administrative and leadership expertise Established Practice: Join an experienced clinical and administrative team in a modern dental environment Operational Support: Access resources and support through Affinity Dental Management Location & Schedule Preferred Dental of Cromwell75 Berlin Road, Cromwell, CT 06416Full-TimeMonday-Thursday 8AM-5PMFriday 8AM-4PMNo evenings or weekends About Preferred Dental of Cromwell Preferred Dental of Cromwell is an established, modern practice featuring 9 operatories, digital charting, Dentrix, and onsite parking. Our team provides comprehensive preventive, restorative, cosmetic, implant, endodontic, and periodontal care. As our Lead Front Desk Administrator, you'll be an important connection between our patients, providers, clinical team, and business office. What You'll Do Help oversee daily front-office operations and maintain an organized, professional patient experience Manage provider schedules, confirmations, recalls, cancellations, and patient flow to support productive days Greet patients, answer phones, and serve as a trusted resource for patient questions and concerns Prepare and present treatment plans, financial options, and patient payment arrangements Verify insurance information, submit claims and predeterminations, and follow up on outstanding claims Manage patient accounts, payments, accounts receivable, and collection follow-up Maintain accurate patient records while ensuring HIPAA compliance Support front-office systems, supplies, correspondence, and daily administrative needs Collaborate with providers and team members to resolve issues and keep the practice running smoothly What We're Looking For 2+ years of dental front-office experience strongly preferred Experience with dental scheduling, insurance, billing, collections, and patient accounts Comfortable presenting treatment plans and discussing financial arrangements with patients Strong understanding of dental terminology and front-office workflows Dentrix or comparable dental software experience preferred Excellent communication, customer service, and conflict-resolution skills Strong organization, accuracy, and attention to detail Confident handling multiple priorities in a busy dental practice Professional, dependable, collaborative, and comfortable taking initiative High school diploma or equivalent required; associate degree or relevant administrative certification preferred Ready for the Next Step in Your Dental Front Office Career? You don't have to become an Office Mana