Overview

# Our Team at Eterna Management, LLC!# Management, LLC is a fast-growing third-party logistics and warehouse production company based in Santa Ana, California, proudly serving clients across a variety of industries. We're looking for driven, reliable, and detail-oriented individuals to join our team and grow with us. At Eterna, we value hard work, teamwork, and a commitment to excellence - and we're ready to invest in people who share that same drive. If you're looking for a place where your contributions matter and your career can grow, we want to hear from you!Laboratory ManagerDepartment: Laboratory OperationsReports To: Director of OperationsLocation: Santa Ana, CAEmployment Type: Full-TimeIndustry: Hemp-Derived Products / ProductionSalary: Commensurate with ExperienceDate Posted: May 12, 2026Position Overview3PL Hemp Derived Company is seeking a Laboratory Operations Manager to lead, organize,and elevate laboratory operations across our Certificate of Analysis (COA) and Research &Development (R&D) functions.This role is responsible for building structure, implementing systems, managing teamperformance, and driving continuous improvement in efficiency and accuracy. The idealcandidate brings both operational leadership and a strong technical foundation-someone whodoesn't just manage processes but understands the science behind the results.The laboratory has an established team and existing processes, with significant opportunities forstandardization and improvement. This is not a build-from-scratch role; it is about organizing,refining, and elevating what's already in place.This position works closely with Quality Assurance to ensure all laboratory activities align withestablished quality standards and COA requirements. The Laboratory Operations Manager isexpected to take full ownership of lab operations, proactively identify issues, and implementsolutions that improve consistency, efficiency, and performance.Key ResponsibilitiesOperations & Workflow Management• Oversee daily laboratory operations across COA and R&D functions• Manage sample tracking, prioritization, and third-party laboratory coordination• Ensure all deadlines and turnaround times are consistently met• Prioritize workload and allocate resources to ensure critical tasks are completedefficiently• Identify workflow inefficiencies and implement process improvements to reduce errorsand rework• Monitor and evaluate third-party laboratory performance, including turnaround time,result consistency, and reliability• Take ownership of operational issues and resolve them independently, escalating onlywhen necessary• Proactively identify emerging issues and address them without requiring direction forday-to-day problem solving• Conduct and present analyses on new R&D projects, including summarizing findingsand providing clear operational insightsTechnical & Analytical Oversight• Review and interpret COA results with a strong understanding of underlying testmethods• Provide insight into laboratory results, including identifying potential causes ofunexpected or inconsistent outcomes• Evaluate whether results are impacted by formulation, raw materials, sample handling,or laboratory variability• Analyze relationships between raw material COAs and finished product results to identifysources of variability• Communicate with third-party laboratories regarding methodologies, discrepancies, andresult interpretation• Support investigation of failed or out-of-spec (OOS) results and identify root causes• Document investigation findings and implement corrective actions to prevent recurrenceSystems & Documentation• Develop and maintain Standard Operating Procedures (SOPs) aligned with qualitystandards• Implement tracking systems for samples, tasks, and team performance metrics• Establish COA review checklists and documentation procedures• Organize and maintain digital files, records, and laboratory documentation• Maintain batch records, logs,